SocialWorlds Publications

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2013
M. S. Ackerman, Dachtera, J., Pipek, V., and Wulf, V., Sharing Knowledge and Expertise: The CSCW View of Knowledge Management, Computer Supported Cooperative Work (CSCW) Journal, vol. 22, pp. 531-573, 2013. (495.6 KB)
2008
L. A. Adamic, Zhang, J., Bakshy, E., and Ackerman, M. S., Knowledge Sharing and Yahoo Answers: Everyone Knows Something, in Proceedings of the 17th International Conference on World Wide Web, 2008. (2.79 MB)
2007
W. G. Lutters and Ackerman, M. S., Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support, Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 16, no. 3, pp. 341-372, 2007. (147.58 KB)
D. L. Hansen, Ackerman, M. S., Resnick, P. J., and Munson, S., Virtual community maintenance with a collaborative repository, in Proceedings of the American Society for Information Science and Technology Annual Meeting (ASIST'07), 2007, pp. 1–20. (106.21 KB)
2005
J. Zhang and Ackerman, M. S., Searching for Expertise in Social Networks: A Simulation of Potential Strategies, in Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work (Group'05), 2005, pp. 71–80. (1.71 MB)
2003
M. S. Ackerman, Swenson, A., Cotterill, S., and DeMaagd, K., I-DIAG: from community discussion to knowledge distillation, in Communities and Technologies (C&T 2003), 2003, pp. 307–325. (607.7 KB)
C. A. Halverson and Ackerman, M. S., "Yeah, the Rush Ain'T Here Yet " Take a Break": Creation and Use of an Artifact As Organizational Memory, in Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03), 2003, p. 113.2–. (1.09 MB)
2002
W. G. Lutters and Ackerman, M. S., Achieving Safety: A Field Study of Boundary Objects in Aircraft Technical Support, in Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (CSCW'02), 2002, pp. 266–275. (231.73 KB)
2000
M. S. Ackerman and Mcdonald, D. W., Collaborative support for informal information in collective memory systems, Information Systems Frontiers, vol. 2, pp. 333–347, 2000. (207.35 KB)
D. W. McDonald and Ackerman, M. S., Expertise Recommender: A Flexible Recommendation System and Architecture, in Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work (CSCW'00), 2000, pp. 231–240. (437.82 KB)
1999
M. S. Ackerman and Halverson, C. A., Organizational memory: processes, boundary objects, and trajectories, in Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences (HICSS-32), 1999, p. 12–pp. (220.77 KB)
1998
M. S. Ackerman and Halverson, C. A., Considering an Organization's Memory, in Proceedings of the 1998 ACM Conference on Computer Supported Cooperative Work (CSCW'98), 1998, pp. 39–48. (101.13 KB)
D. W. McDonald and Ackerman, M. S., Just Talk to Me: A Field Study of Expertise Location, in Proceedings of the 1998 ACM Conference on Computer Supported Cooperative Work (CSCW'98), 1998, pp. 315–324. (60.96 KB)
1997
M. S. Ackerman, Starr, B., and Pazzani, M., The Do-I-Care Agent: Effective Social Discovery and Filtering on the Web, in Computer-Assisted Information Searching on Internet (RIAO'97), 1997, pp. 17–31. (80.66 KB)
1996
M. S. Ackerman and McDonald, D. W., Answer Garden 2: Merging Organizational Memory with Collaborative Help, in Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW'96), 1996, pp. 97–105. (149.23 KB)
B. Starr, Ackerman, M. S., and Pazzani, M., Do I Care?—Tell me what’s changed on the Web, in Proceedings of the AAAI Spring Symposium on Machine Learning in Information Access, 1996, pp. 119-121. (296.68 KB)
B. Starr, Ackerman, M. S., and Pazzani, M., Do-I-Care: A Collaborative Web Agent, in Conference on Human Factors in Computing Systems (CHI"96), 1996, pp. v.2, 273–274. (16.78 KB)
M. S. Ackerman and Palen, L., The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System, in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI"96), 1996, pp. 268–275. (119.77 KB)
1994
M. S. Ackerman, Augmenting the Organizational Memory: A Field Study of Answer Garden, in Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work (CSCW'94), 1994, pp. 243–252. (166.74 KB)