SocialWorlds Publications

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Book
M. S. Ackerman, Herrmann, T., Goggins, S. G., Prilla, M., and Stary, C., Designing Healthcare That Works: A Socio-technical Approach. Cambridge, MA: Academic Press, 2018.
M. S. Ackerman, Halverson, C. A., Erickson, T., and Kellogg, W. A., Resources, co-evolution and artifacts: Theory in CSCW. New York: Springer, 2007.
Book Chapter
E. Kaziunas and Ackerman, M. S., “Designing for Lived Health: A Practice-Based Approach for Person-Centered Health Information Technologies”, in Designing Socially Embedded Technologies in the Real-World, Springer, 2015, pp. 357–381.
M. S. Ackerman and Mirel, B., “Designing Information to Facilitate Chronic Disease Management: Clinician-Patient Interactions in Diabetes Care”, in Health Informatics: A Patient-Centered Approach to Diabetes, B. M. Hayes and Aspray, W. Cambridge, MA: MIT Press, 2010, pp. 364-406. (187.11 KB)
D. Merritt, Hung, P. - Y., and Ackerman, M. S., “Expertise Finding: A Socio-Technical Design Space Analysis”, in Expertise, Communication, and Organizing, J. W. Treem and Leonardi, P. M. New York: Oxford University, 2016. (1.02 MB)
W. G. Lutters, Ackerman, M. S., and Zhou, X., “Group information management”, in Personal Information Management, W. P. Jones and Teevan, J. Seattle, WA: University of Washington Press, 2006, pp. 236–248. (75.68 KB)
M. S. Ackerman, Hofer, E. C., and Hanisch, R. J., “The national virtual observatory”, in Scientific collaboration on the Internet, G. M. Olson, Zimmerman, A., and Bos, N. Cambridge, MA: MIT Press, 2008. (237.24 KB)
M. S. Ackerman, “The politics of design: Next generation computational environments”, in Computerization movements and technology diffusion: From mainframes to ubiquitous computing, M. S. Elliott and Kraemer, K. L. New York: Information Today, 2008. (81.5 KB)
M. S. Ackerman and Mainwaring, S. D., “Privacy Issues and Human-Computer Interaction”, in Security and usability: designing secure systems that people can use, L. Faith Cranor and Garfinkel, S. Cambridge, MA: O'Reilly Media, 2005, p. 19--26. (125.9 KB)
X. Zhou, Ackerman, M. S., and Zheng, K., “The Recording and Reuse of Psychosocial Information in Care”, in Designing Healthcare That Works: A Socio-technical Approach, Cambridge, MA: Academic Press, 2018, pp. 133-148. (360.16 KB)
M. S. Ackerman, Büyüktür, A. G., Hung, P. - Y., Meade, M., and Newman, M. W., “Sociotechnical Design for the Care of People with Spinal Cord Injuries”, in Designing Healthcare That Works: A Socio-technical Approach, 2018, pp. 1-18. (309.86 KB)
Conference Paper
W. G. Lutters and Ackerman, M. S., “Achieving Safety: A Field Study of Boundary Objects in Aircraft Technical Support”, in Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (CSCW'02), 2002, pp. 266–275. (231.73 KB)
J. Yang, Wei, X., Ackerman, M. S., and Adamic, L. A., “Activity lifespan: An analysis of user survival patterns in online knowledge sharing communities”, in International Conference on Weblogs and Social Media (ICWSM’10), 2010. (2.32 MB)
M. S. Ackerman and McDonald, D. W., “Answer Garden 2: Merging Organizational Memory with Collaborative Help”, in Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW'96), 1996, pp. 97–105. (149.23 KB)
M. S. Ackerman and Malone, T. W., “Answer Garden: A Tool for Growing Organizational Memory”, in Proceedings of the ACM Conference on Office Information Systems (COCS'90), 1990, pp. 31–39. (622.09 KB)
K. K. Nam and Ackerman, M. S., “Arkose: Reusing Informal Information in Online Communities”, in ACM Group 2007 Conference, 2007. (475.85 KB)
M. S. Ackerman, “Augmenting the Organizational Memory: A Field Study of Answer Garden”, in Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work (CSCW'94), 1994, pp. 243–252. (166.74 KB)
C. A. Halverson, Erickson, T., and Ackerman, M. S., “Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization”, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313. (317.8 KB)
M. W. Newman, Ackerman, M. S., Kim, J., Prakash, A., Hong, Z., Mandel, J., and Dong, T., “Bringing the field into the lab: supporting capture and replay of contextual data for the design of context-aware applications”, in Proceedings of the 23nd annual ACM symposium on User interface software and technology (UIST ’10), 2010.
J. Jones and Ackerman, M. S., “Co-constructing Family Memory: Understanding the Intergenerational Practices of Passing on Family Stories”, in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'18), 2018. (331.67 KB)
J. Yang, Wen, Z., Adamic, L. A., Ackerman, M. S., and Lin, C. - Y., “Collaborating Globally: Culture and Organizational Computer-Mediated Communications”, in Proceedings of the International Conference on Information Systems (ICIS 2011), 2011. (979.76 KB)
J. Huh and Ackerman, M. S., “Collaborative help in chronic disease management: supporting individualized problems”, in Proceedings of the ACM Conference on Computer–Supported Cooperative Work (CSCW’12), 2012. (338.4 KB)
M. S. Ackerman and Fielding, R. T., “Collection Maintenance in the Digital Library} booktitle={Proceedings of the Second Annual Conference on the Theory and Practice of Digital Libraries (Digital Libraries' 95)”, presented at the 06/1995, 1995, pp. 39-48. (116.28 KB)
J. Zhang, Ackerman, M. S., and Adamic, L. A., “CommunityNetSimulator: Using simulations to study online community networks”, in Communities and Technologies 2007, 2007, pp. 295–321. (1.52 MB)
J. Yang, Adamic, L. A., and Ackerman, M. S., “Competing to Share Expertise: The Taskcn Knowledge Sharing Community.”, in ICWSM, 2008. (399.7 KB)

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