SocialWorlds Publications
“QuME: A Mechanism to Support Expertise Finding in Online Help-seeking Communities”, in Proceedings of the 20th Annual ACM Symposium on User Interface Software and Technology (UIST'07), 2007, pp. 111–114.
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“QuME: A Mechanism to Support Expertise Finding in Online Help-seeking Communities”, in Proceedings of the 20th Annual ACM Symposium on User Interface Software and Technology (UIST'07), 2007, pp. 111–114.
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Resources, co-evolution and artifacts: Theory in CSCW. New York: Springer, 2007.
, “Virtual community maintenance with a collaborative repository”, in Proceedings of the American Society for Information Science and Technology Annual Meeting (ASIST'07), 2007, pp. 1–20.
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“Group information management”, in Personal Information Management, Seattle, WA: University of Washington Press, 2006, pp. 236–248.
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“Privacy Issues and Human-Computer Interaction”, in Security and usability: designing secure systems that people can use, Cambridge, MA: O'Reilly Media, 2005, p. 19--26.
(125.9 KB)
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“Searching for Expertise in Social Networks: A Simulation of Potential Strategies”, in Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work (Group'05), 2005, pp. 71–80.
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“Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization”, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313.
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“Organizational memory as objects, processes, and trajectories: An examination of organizational memory in use”, Computer Supported Cooperative Work (CSCW) Journal, vol. 13, pp. 155–189, 2004.
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“The Perfect Search Engine is Not Enough: A Study of Orienteering Behavior in Directed Search”, in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI'04), 2004, pp. 415–422.
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“The Perfect Search Engine is Not Enough: A Study of Orienteering Behavior in Directed Search”, in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI'04), 2004, pp. 415–422.
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“Privacy in pervasive environments: next generation labeling protocols”, Personal and Ubiquitous Computing, vol. 8, pp. 430–439, 2004.
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“I-DIAG: from community discussion to knowledge distillation”, in Communities and Technologies (C&T 2003), 2003, pp. 307–325.
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“Joining the backstage: locality and centrality in an online community”, Information Technology & People, vol. 16, pp. 157–182, 2003.
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“"Yeah, the Rush Ain'T Here Yet " Take a Break": Creation and Use of an Artifact As Organizational Memory”, in Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03), 2003, p. 113.2–.
(1.09 MB)
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“Achieving Safety: A Field Study of Boundary Objects in Aircraft Technical Support”, in Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (CSCW'02), 2002, pp. 266–275.
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“Beyond concern: Understanding net users' attitudes about online privacy”, The Internet upheaval: raising questions, seeking answers in communications policy, pp. 47–70, 2000.
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“Collaborative support for informal information in collective memory systems”, Information Systems Frontiers, vol. 2, pp. 333–347, 2000.
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“Expertise Recommender: A Flexible Recommendation System and Architecture”, in Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work (CSCW'00), 2000, pp. 231–240.
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“The intellectual challenge of CSCW: the gap between social requirements and technical feasibility”, Human-computer interaction, vol. 15, pp. 179–203, 2000.
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“Reexamining Organizational Memory”, Communications of the ACM, vol. 43, pp. 58–64, 2000.
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“Memory in the small: Combining collective memory and task support for a scientific community”, Journal of Organizational Computing and Electronic Commerce, vol. 9, pp. 105–127, 1999.
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“Organizational memory: processes, boundary objects, and trajectories”, in Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences (HICSS-32), 1999, p. 12–pp.
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“Privacy Critics: UI Components to Safeguard Users' Privacy”, in ACM Conference on Human Factors in Computing Systems (CHI'99, 1999, pp. 258–259.
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