<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Ackerman, Mark S.</style></author><author><style face="normal" font="default" size="100%">Halverson, Christine A.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Reexamining Organizational Memory</style></title><secondary-title><style face="normal" font="default" size="100%">Communications of the ACM</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">dcog</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition theory</style></keyword><keyword><style  face="normal" font="default" size="100%">field study</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2000</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">43</style></volume><pages><style face="normal" font="default" size="100%">58–64</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Reconceptualizing how an interpersonal memory—particularly one including people and technology—may be defined.&lt;/p&gt;&lt;p&gt;After nearly 10 years of research, “organizational memory” (OM) has become overworked and confused. Burdened by a practical wish to reuse organizational experience, researchers have often ignored critical functions of an organization’s memory in order to focus on only a few methods for augmenting memory. It is time for a reexamination.&lt;/p&gt;&lt;p&gt;In this article we step back and investigate where memory exists currently within an organizational setting, rather than focusing on potential technical enhancements. In order to accomplish this we study OM within a telephone helpline that answers human-resource questions at a well-established Silicon Valley company&lt;/p&gt;</style></abstract></record></records></xml>