SocialWorlds Publications

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Author Type [ Year(Desc)]
Filters: Author is Ackerman, Mark S and Keyword is collaborative help  [Clear All Filters]
1994
M. S. Ackerman, “Augmenting the Organizational Memory: A Field Study of Answer Garden”, in Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work (CSCW'94), 1994, pp. 243–252. (166.74 KB)
1996
M. S. Ackerman and McDonald, D. W., “Answer Garden 2: Merging Organizational Memory with Collaborative Help”, in Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW'96), 1996, pp. 97–105. (149.23 KB)
M. S. Ackerman and Palen, L., “The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System”, in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI"96), 1996, pp. 268–275. (119.77 KB)
2000
M. S. Ackerman and Mcdonald, D. W., “Collaborative support for informal information in collective memory systems”, Information Systems Frontiers, vol. 2, pp. 333–347, 2000. (207.35 KB)
2011
J. Yang, Morris, M. Ringel, Teevan, J., Adamic, L. A., and Ackerman, M. S., “Culture Matters: A Survey Study of Social Q&A Behavior”, in Proceedings of the International Conference on Weblogs and Social Media (ICWSM’11), 2011. (673.51 KB)
J. Huh, Newman, M. W., and Ackerman, M. S., “Supporting Collaborative Help for Individualized Use”, in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’11), 2011. (292.59 KB)
T. Dong, Huh, J., Newman, M. W., and Ackerman, M. S., “Supporting Re-Use in DIY Software Projects: A Gray-Box Approach”, in Workshop on Hacking, Tinkering, Crafts & Inventive Leisure Practices, ACM Conference on Computer-Supported Cooperative Work, 2011. (213.18 KB)
2012
J. Yang, Adamic, L. A., Ackerman, M. S., Wen, Z., and Lin, C. - Y., “The Way I Talk to You: Sentiment Expression in an Organizational Context”, in ACM Conference on Human Factors in Computing Systems (CHI’12), 2012. (264.84 KB)