The SocialWorlds Research Group, University of Michigan

The SocialWorlds Research Group, University of Michigan

The SocialWorlds Research Group, University of Michigan

The SocialWorlds Research Group, University of Michigan

collaborative help

Collaborative support for informal information in collective memory systems

M. S. Ackerman and Mcdonald, D. W., “Collaborative support for informal information in collective memory systems”, Information Systems Frontiers, vol. 2, pp. 333–347, 2000.

Augmenting the Organizational Memory: A Field Study of Answer Garden

M. S. Ackerman, “Augmenting the Organizational Memory: A Field Study of Answer Garden”, in Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work (CSCW'94), 1994, pp. 243–252.

The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System

M. S. Ackerman and Palen, L., “The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System”, in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI"96), 1996, pp. 268–275.

Answer Garden 2: Merging Organizational Memory with Collaborative Help

M. S. Ackerman and McDonald, D. W., “Answer Garden 2: Merging Organizational Memory with Collaborative Help”, in Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW'96), 1996, pp. 97–105.

Supporting Re-Use in DIY Software Projects: A Gray-Box Approach

T. Dong, Huh, J., Newman, M. W., and Ackerman, M. S., “Supporting Re-Use in DIY Software Projects: A Gray-Box Approach”, in Workshop on Hacking, Tinkering, Crafts & Inventive Leisure Practices, ACM Conference on Computer-Supported Cooperative Work, 2011.

Culture Matters: A Survey Study of Social Q&A Behavior

J. Yang, Morris, M. Ringel, Teevan, J., Adamic, L. A., and Ackerman, M. S., “Culture Matters: A Survey Study of Social Q&A Behavior”, in Proceedings of the International Conference on Weblogs and Social Media (ICWSM’11), 2011.

Supporting Collaborative Help for Individualized Use

J. Huh, Newman, M. W., and Ackerman, M. S., “Supporting Collaborative Help for Individualized Use”, in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’11), 2011.

The Way I Talk to You: Sentiment Expression in an Organizational Context

J. Yang, Adamic, L. A., Ackerman, M. S., Wen, Z., and Lin, C. - Y., “The Way I Talk to You: Sentiment Expression in an Organizational Context”, in ACM Conference on Human Factors in Computing Systems (CHI’12), 2012.