SocialWorlds Publications
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(1.09 MB), “Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization”, in Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW'04), 2004, pp. 304–313. (317.8 KB)
(317.8 KB), “Organizational memory as objects, processes, and trajectories: An examination of organizational memory in use”, Computer Supported Cooperative Work (CSCW) Journal, vol. 13, pp. 155–189, 2004. (357.28 KB)
(357.28 KB), “The Perfect Search Engine is Not Enough: A Study of Orienteering Behavior in Directed Search”, in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI'04), 2004, pp. 415–422. (165.07 KB)
(165.07 KB), “Privacy in pervasive environments: next generation labeling protocols”, Personal and Ubiquitous Computing, vol. 8, pp. 430–439, 2004. (105.23 KB)
(105.23 KB), “Privacy Issues and Human-Computer Interaction”, in Security and usability: designing secure systems that people can use, Cambridge, MA: O'Reilly Media, 2005, p. 19--26. (125.9 KB)
(125.9 KB), “Searching for Expertise in Social Networks: A Simulation of Potential Strategies”, in Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work (Group'05), 2005, pp. 71–80. (1.71 MB)
(1.71 MB), “Group information management”, in Personal Information Management, Seattle, WA: University of Washington Press, 2006, pp. 236–248. (75.68 KB)
(75.68 KB), “Arkose: Reusing Informal Information in Online Communities”, in ACM Group 2007 Conference, 2007. (475.85 KB)
(475.85 KB), “Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support”, Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 16, no. 3, pp. 341-372, 2007. (147.58 KB)
(147.58 KB), “CommunityNetSimulator: Using simulations to study online community networks”, in Communities and Technologies 2007, 2007, pp. 295–321. (1.52 MB)
(1.52 MB), “Expertise networks in online communities: structure and algorithms”, in Proceedings of the 16th international conference on World Wide Web (WWW'07), 2007, pp. 221–230. (696.28 KB)
(696.28 KB), “Knowledge Work Artifacts: Kernel Cousins for Free/Open Source Software Development”, in Proceedings of the 2007 International ACM Conference on Supporting Group Work (Group'07), 2007, pp. 177–186. (160.49 KB)
(160.49 KB), “QuME: A Mechanism to Support Expertise Finding in Online Help-seeking Communities”, in Proceedings of the 20th Annual ACM Symposium on User Interface Software and Technology (UIST'07), 2007, pp. 111–114. (167.43 KB)
(167.43 KB), Resources, co-evolution and artifacts: Theory in CSCW. New York: Springer, 2007.
, “Virtual community maintenance with a collaborative repository”, in Proceedings of the American Society for Information Science and Technology Annual Meeting (ASIST'07), 2007, pp. 1–20. (106.21 KB)
(106.21 KB), “Competing to Share Expertise: The Taskcn Knowledge Sharing Community.”, in ICWSM, 2008. (399.7 KB)
(399.7 KB), “Crowdsourcing and Knowledge Sharing: Strategic User Behavior on Taskcn”, in Proceedings of the 9th ACM Conference on Electronic Commerce, New York, NY, USA, 2008, pp. 246-255. (1.15 MB)
(1.15 MB), “Knowledge Sharing and Yahoo Answers: Everyone Knows Something”, in Proceedings of the 17th International Conference on World Wide Web, 2008. (2.79 MB)
(2.79 MB), “The national virtual observatory”, in Scientific collaboration on the Internet, Cambridge, MA: MIT Press, 2008. (237.24 KB)
(237.24 KB), “The politics of design: Next generation computational environments”, in Computerization movements and technology diffusion: From mainframes to ubiquitous computing, New York: Information Today, 2008. (81.5 KB)
(81.5 KB), “The ProD Framework for Proactive Displays”, in Proceedings of the 21st Annual ACM Symposium on User Interface Software and Technology (UIST'08), 2008, pp. 221-230. (3.25 MB)
(3.25 MB), “Researching telemedicine: Capturing complex clinical interactions with a simple interface design”, Technical communication quarterly, vol. 17, pp. 358–378, 2008. (187.11 KB)
(187.11 KB), “Contribution, Commercialization & Audience: Understanding Participation in an Online Creative Community”, in ACM Group 2009, 2009. (536.91 KB)
(536.91 KB), “I just don't know why it's gone: Maintaining Informal Information Use in Inpatient Care”, in ACM Conference on Human Factors in Computing Systems (CHI'09), 2009. (19.55 MB)
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