<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Jiang Yang</style></author><author><style face="normal" font="default" size="100%">Lada A. Adamic</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Wen, Zhen</style></author><author><style face="normal" font="default" size="100%">Lin, Ching-Yung</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The Way I Talk to You: Sentiment Expression in an Organizational Context</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Conference on Human Factors in Computing Systems (CHI’12)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">CMC</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">online communities</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2012</style></year><pub-dates><date><style  face="normal" font="default" size="100%">04/2012</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Sentiment is a rich and important dimension of social interaction. However, its presence in computer-mediated communication in corporate settings is not well understood. This paper provides a preliminary study of people’s expression of sentiment in email conversations in an organizational context. The study reveals that sentiment levels evolve over time during the process of newcomers’ socialization, that sentiment varies according to tie-strength with the recipient, and that sentiment patterns can be indicative of one’s position in the corporate social network as well as job performance. These findings shed light on the complex and dynamic nature of sentiment patterns, and would inspire further explorations and applications of sentiment analysis in organizations.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Jiang Yang</style></author><author><style face="normal" font="default" size="100%">Wen, Zhen</style></author><author><style face="normal" font="default" size="100%">Lada A. Adamic</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Lin, Ching-Yung</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Collaborating Globally: Culture and Organizational Computer-Mediated Communications</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the International Conference on Information Systems (ICIS 2011)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">calendaring</style></keyword><keyword><style  face="normal" font="default" size="100%">computer-mediated communication (CMC)</style></keyword><keyword><style  face="normal" font="default" size="100%">cultural studies</style></keyword><keyword><style  face="normal" font="default" size="100%">Instant Messaging (IM)</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational communication</style></keyword><keyword><style  face="normal" font="default" size="100%">sentiment analysis</style></keyword><keyword><style  face="normal" font="default" size="100%">social interaction</style></keyword><keyword><style  face="normal" font="default" size="100%">social networks</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2011</style></year><pub-dates><date><style  face="normal" font="default" size="100%">12/2011</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Culture shapes interpersonal communication. However, little is known about how culture interacts with computer-mediated communication (CMC) tools in a business context. We present a large-scale empirical study of cultural differences in computer mediated social interactions in a global company. Our dataset includes 9,000 volunteer users and more than 20 million records of their email and Instant Messaging conversations. We compared social network characteristics, preferences for CMC tools, and expression of sentiment across employees working in seven countries. Significant differences emerged and the patterns are consistent with the inherent cultural characteristics as suggested by cultural theories. In addition, we uncover the complex manner in which culture interacts with preference and use of different communication mediums. The existence of pervasive and complex cultural differences, points to the need to understand and account for such differences in designing cross-cultural collaborative systems.&lt;/p&gt;</style></abstract></record></records></xml>