<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Ackerman, Mark S.</style></author><author><style face="normal" font="default" size="100%">Halverson, Christine A.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Reexamining Organizational Memory</style></title><secondary-title><style face="normal" font="default" size="100%">Communications of the ACM</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">dcog</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition theory</style></keyword><keyword><style  face="normal" font="default" size="100%">field study</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2000</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">43</style></volume><pages><style face="normal" font="default" size="100%">58–64</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Reconceptualizing how an interpersonal memory—particularly one including people and technology—may be defined.&lt;/p&gt;&lt;p&gt;After nearly 10 years of research, “organizational memory” (OM) has become overworked and confused. Burdened by a practical wish to reuse organizational experience, researchers have often ignored critical functions of an organization’s memory in order to focus on only a few methods for augmenting memory. It is time for a reexamination.&lt;/p&gt;&lt;p&gt;In this article we step back and investigate where memory exists currently within an organizational setting, rather than focusing on potential technical enhancements. In order to accomplish this we study OM within a telephone helpline that answers human-resource questions at a well-established Silicon Valley company&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Ackerman, Mark S.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Augmenting Organizational Memory: A Field Study of Answer Garden</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Transactions on Information Ssystems</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">collective memory</style></keyword><keyword><style  face="normal" font="default" size="100%">community memory</style></keyword><keyword><style  face="normal" font="default" size="100%">field studies</style></keyword><keyword><style  face="normal" font="default" size="100%">group memory</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">system</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1998</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">16</style></volume><pages><style face="normal" font="default" size="100%">203–224</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization&#039;s knowledge. However, relatively little is known about how computer systems might enhance organizational, group, or community memory. This article presents Answer Garden, a system for growing organizational memory. The article describes the system and its underlying implementation. It then presents findings from a field study of Answer Garden. The article discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems.&lt;/p&gt;</style></abstract></record></records></xml>