<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Xiaomu Zhou</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Kai Zheng</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Doctors and Psychosocial Information: Records and Reuse in Inpatient Care</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’10)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">EHR</style></keyword><keyword><style  face="normal" font="default" size="100%">electronic patient records</style></keyword><keyword><style  face="normal" font="default" size="100%">health informaticshealth informatics</style></keyword><keyword><style  face="normal" font="default" size="100%">information access</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">medical information</style></keyword><keyword><style  face="normal" font="default" size="100%">medical records</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">physician information needs</style></keyword><keyword><style  face="normal" font="default" size="100%">psychosocial information</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2010</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;We conducted a field-based study at a large teaching hospital to examine doctors’ use and documentation of patient care information, with a special focus on a patient’s psychosocial information. We were particularly interested in the gaps between the medical work and any representations of the patient. The paper describes how doctors record this information for immediate and long-term use. We found that doctors documented a considerable amount of psychosocial information in their electronic health records (EHR) system. Yet, we also observed that such information was recorded selectively, and a medicalized view-point is a key contributing factor. Our study shows how missing or problematic representations of a patient affect work activities and patient care. We accordingly suggest that EHR systems could be made more usable and useful in the long run, by supporting both representations of medical processes and of patients.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Kevin K. Nam</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Arkose: Reusing Informal Information in Online Communities</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Group 2007 Conference</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">Arkose</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative distillation</style></keyword><keyword><style  face="normal" font="default" size="100%">collective help applications</style></keyword><keyword><style  face="normal" font="default" size="100%">community knowledge</style></keyword><keyword><style  face="normal" font="default" size="100%">design rationale</style></keyword><keyword><style  face="normal" font="default" size="100%">iDiag</style></keyword><keyword><style  face="normal" font="default" size="100%">incremental formalization</style></keyword><keyword><style  face="normal" font="default" size="100%">information access</style></keyword><keyword><style  face="normal" font="default" size="100%">information distillation</style></keyword><keyword><style  face="normal" font="default" size="100%">information organization</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge communities</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge management</style></keyword><keyword><style  face="normal" font="default" size="100%">online communities</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2007</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Online discussions such as a large-scale community brainstorming often end up with an unorganized bramble of ideas and topics that are difficult to reuse. A process of &lt;em&gt;distillation&lt;/em&gt; is needed to boil down a large information space into information that is concise and organized. We take a system-augmented approach to the problem by creating a set of tools with which human editors can collaboratively distill a large amount of informal information.&lt;/p&gt;&lt;p&gt;Two design principles, which we will define as incremental diagenesis and incremental summarization, help editors flexibly distill the informal information. Our system, Arkose, is built as a demonstration of these principles, providing the necessary tools for distillation. These tools include a number of visualization and information retrieval mechanisms, as well as an authoring tool and a navigator for the information space. They support a gradual increase in the order and reusability of the information space and allow various levels of intermediate states of a distillation.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Wayne G Lutters</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support</style></title><secondary-title><style face="normal" font="default" size="100%">Computer Supported Cooperative Work: The Journal of Collaborative Computing</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">boundary objects</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative work</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">high reliability organizations</style></keyword><keyword><style  face="normal" font="default" size="100%">hotlines</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">safety</style></keyword><keyword><style  face="normal" font="default" size="100%">service engineering</style></keyword><keyword><style  face="normal" font="default" size="100%">technical support</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2007</style></year><pub-dates><date><style  face="normal" font="default" size="100%">06/2007</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">16</style></volume><pages><style face="normal" font="default" size="100%">341-372</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of safety by service engineers. Their resolution of repair requests was preserved in the organization’s memory via three compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.&lt;/p&gt;</style></abstract><issue><style face="normal" font="default" size="100%">3</style></issue></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Christine A Halverson</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Organizational memory as objects, processes, and trajectories: An examination of organizational memory in use</style></title><secondary-title><style face="normal" font="default" size="100%">Computer Supported Cooperative Work (CSCW) Journal</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">boundary objects</style></keyword><keyword><style  face="normal" font="default" size="100%">collective memory</style></keyword><keyword><style  face="normal" font="default" size="100%">contextualization</style></keyword><keyword><style  face="normal" font="default" size="100%">corporate memory</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge management</style></keyword><keyword><style  face="normal" font="default" size="100%">memory reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">trajectories of information</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2004</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">13</style></volume><pages><style face="normal" font="default" size="100%">155–189</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;For proper knowledge management, organizations must consider how knowledge is kept and reused. The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. Drawing on the work of Star, Hutchins, and Strauss, the paper focuses on issues of applying past information for current use. Our work extends Strauss&#039; and Hutchins&#039; trajectories to get at the understanding of potential future use by participants and its role in current information storage. We also note the simultaneously shared provenance and governance of multiple memories – human and technical. This analysis and the theoretical framework we construct should be to be useful in further efforts in describing and analyzing organizational memory within the context of knowledge management efforts.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Christine A Halverson</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">&quot;Yeah, the Rush Ain&#039;T Here Yet &quot; Take a Break&quot;: Creation and Use of an Artifact As Organizational Memory</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS&#039;03)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">dcog</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">information maintenance</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge artifacts</style></keyword><keyword><style  face="normal" font="default" size="100%">resource evolution</style></keyword><keyword><style  face="normal" font="default" size="100%">socio-technical resources</style></keyword><keyword><style  face="normal" font="default" size="100%">trajectories of use</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2003</style></year><pub-dates><date><style  face="normal" font="default" size="100%">01/2003</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">113.2–</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;important to understand how things become adopted as memory resources in organizations. In this paper, we describe the genesis and use of an artifact that became a memory resource for a wide range of activities. We discuss how the creation and use of the rush cheat sheet (RCS) and its associated representations at Dallas Ft. Worth TRACON brought together information and expert knowledge across organizational boundaries. Multiorganizational information became synthesized in a composite that could be used as a resource by the contributing organizations, acting as a boundary object. However, it is multiple representations of the same data that enable it to be so used. Using distributed cognition theory, we examined the conditions under which data transforms from an internal resource to a boundary object; speculating about domain generalization.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Lutters, Wayne G.</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Achieving Safety: A Field Study of Boundary Objects in Aircraft Technical Support</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (CSCW&#039;02)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">boundary objects</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative work</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">high reliability organizations</style></keyword><keyword><style  face="normal" font="default" size="100%">hotlines</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">safety</style></keyword><keyword><style  face="normal" font="default" size="100%">service engineering</style></keyword><keyword><style  face="normal" font="default" size="100%">technical support</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2002</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">266–275</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the “achievement of safety” by service engineers. The resolution process of repair requests was captured in two compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Christine A Halverson</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Organizational memory: processes, boundary objects, and trajectories</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences (HICSS-32)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">hotlines</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">information trajectories</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1999</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">12–pp</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. We find a number of interesting theoretical concepts that are useful in further describing and analyzing organizational memory.&lt;/p&gt;</style></abstract></record></records></xml>