<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Definitional and contextual issues in organizational and group memories</style></title><secondary-title><style face="normal" font="default" size="100%">Information Technology &amp; People</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">Answer Garden</style></keyword><keyword><style  face="normal" font="default" size="100%">context</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">organizations</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1996</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">9</style></volume><pages><style face="normal" font="default" size="100%">10–24</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Organizations are looking to augment their memories through information technologies. Organizational and group memories can include a wide variety of materials, including documents, rationales for decisions, formal descriptions of procedures, and so on. This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational memory system. Two major issues in the implementation of such systems are examined: (1) the gap between the idealized definition of organizational memory and the constrained realities of organizational life, and (2) the effects of reducing contextual information in computer-based memory&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Definitional and contextual issues in organizational and group memories</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences (HICSS&#039;94)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">Answer Garden</style></keyword><keyword><style  face="normal" font="default" size="100%">context</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">organizations</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1994</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Organizations are looking to augment their memories through information technologies. Organizational and group memories can include a wide variety of materials, including documents, rationales for decisions, formal descriptions of procedures, and so on. This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational memory system. Two major issues in the implementation of such systems are examined: (1) the gap between the idealized definition of organizational memory and the constrained realities of organizational life, and (2) the effects of reducing contextual information in computer-based memory.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Malone, Thomas W.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Answer Garden: A Tool for Growing Organizational Memory</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the ACM Conference on Office Information Systems (COCS&#039;90)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">Answer Garden</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">Q&amp;A</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1990</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">31–39</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Answer Garden allows organizations to develop databases of commonly asked questions that grow &quot;organically&quot; as new questions arise and are answered. It is designed to help in situations (such as field service organizations and customer &quot;hot lines&quot;) where there is a continuing stream of questions, many of which occur over and over, but some of which the organization has never seen before. The system includes a branching network of diagnostic questions that helps users find the answers they want. If the answer is not present, the system automatically sends the question to the appropriate expert, and the answer is returned to the user as well as inserted into the branching network. Experts can also modify this network in response to users&#039; problems. Our initial Answer Garden database contains questions and answers about how to use the X Window System.&lt;/p&gt;</style></abstract></record></records></xml>