<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Jiang Yang</style></author><author><style face="normal" font="default" size="100%">Lada A. Adamic</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Wen, Zhen</style></author><author><style face="normal" font="default" size="100%">Lin, Ching-Yung</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The Way I Talk to You: Sentiment Expression in an Organizational Context</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Conference on Human Factors in Computing Systems (CHI’12)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">CMC</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">online communities</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2012</style></year><pub-dates><date><style  face="normal" font="default" size="100%">04/2012</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Sentiment is a rich and important dimension of social interaction. However, its presence in computer-mediated communication in corporate settings is not well understood. This paper provides a preliminary study of people’s expression of sentiment in email conversations in an organizational context. The study reveals that sentiment levels evolve over time during the process of newcomers’ socialization, that sentiment varies according to tie-strength with the recipient, and that sentiment patterns can be indicative of one’s position in the corporate social network as well as job performance. These findings shed light on the complex and dynamic nature of sentiment patterns, and would inspire further explorations and applications of sentiment analysis in organizations.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">McDonald, David W.</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Just Talk to Me: A Field Study of Expertise Location</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 1998 ACM Conference on Computer Supported Cooperative Work (CSCW&#039;98)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">bug reporting</style></keyword><keyword><style  face="normal" font="default" size="100%">CMC</style></keyword><keyword><style  face="normal" font="default" size="100%">computer mediated communications</style></keyword><keyword><style  face="normal" font="default" size="100%">expert locators</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise finding</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise location</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise networks</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">information seeking</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge networks</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge sharing</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1998</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/1998</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">315–324</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Everyday, people in organizations must solve their problems to get their work accomplished. To do so, they often must find others with knowledge and information. Systems that assist users with finding such expertise are increasingly interesting to organizations and scientific communities. But, as we begin to design and construct such systems, it is important to determine what we are attempting to augment. Accordingly, we conducted a five-month field study of a medium-sized software firm. We found the participants use complex, iterative behaviors to minimize the number of possible expertise sources, while at the same time, provide a high possibility of garnering the necessary expertise. We briefly consider the design implications of the identification, selection, and escalation behaviors found during our field study.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Starr, Brian</style></author><author><style face="normal" font="default" size="100%">Hindus, Debby</style></author><author><style face="normal" font="default" size="100%">Scott D. Mainwaring</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Hanging on the &#039;Wire: A Field Study of an Audio-only Media Space</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Transactions on Computer-Human Interaction</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">audio</style></keyword><keyword><style  face="normal" font="default" size="100%">audio spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">CMC</style></keyword><keyword><style  face="normal" font="default" size="100%">computer-mediated communication</style></keyword><keyword><style  face="normal" font="default" size="100%">electronic social spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">media spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">mediated communication</style></keyword><keyword><style  face="normal" font="default" size="100%">norms</style></keyword><keyword><style  face="normal" font="default" size="100%">privacy</style></keyword><keyword><style  face="normal" font="default" size="100%">rich interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">social interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">social presence</style></keyword><keyword><style  face="normal" font="default" size="100%">speech interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">telepresence</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1997</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">4</style></volume><pages><style face="normal" font="default" size="100%">39–66</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;The primary focus of this article is an analysis of an audio-only media space from a computer-supported cooperative work (CSCW) perspective. To explore whether audio by itself is suitable for shared media systems, we studied a workgroup using an audio-only media space. This media space, called Thunderwire, combined high-quality audio with open connec-tions to create a shared space for its users. The two-month field study provided a richly nuanced understanding of this audio spaces social use. The system afforded rich sociable interactions. As well, users were able to create a useful, usable social space; however, through an analysis of the social norms that the participants formulated, we show that they had to take into account being in an audio-only environment. Within the field study, then, audio by itself was sufficient for a usable media space and a useful social space, but users were forced to adapt to many audio-only and system conditions. The article also considers audios implications for privacy.&lt;/p&gt;</style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">McDonald, David W.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Answer Garden 2: Merging Organizational Memory with Collaborative Help</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW&#039;96)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">CMC</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">community memory</style></keyword><keyword><style  face="normal" font="default" size="100%">computer-mediated communications</style></keyword><keyword><style  face="normal" font="default" size="100%">corporate memory</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">group memory</style></keyword><keyword><style  face="normal" font="default" size="100%">help</style></keyword><keyword><style  face="normal" font="default" size="100%">information access</style></keyword><keyword><style  face="normal" font="default" size="100%">information refining</style></keyword><keyword><style  face="normal" font="default" size="100%">information retrieval</style></keyword><keyword><style  face="normal" font="default" size="100%">information systems</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1996</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/1996</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">97–105</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;This research examines a collaborative solution to a common problem, that of providing help to distributed users. The Answer Garden 2 system provides a secondgeneration architecture for organizational and community memory applications. After describing the need for Answer Garden 2’s functionality, we describe the architecture of the system and two underlying systems, the Cafe ConstructionKit and Collaborative Refinery. We also present detailed descriptions of the collaborative help and collaborative refining facilities in the Answer Garden 2 system&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Hindus, Debby</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Scott D. Mainwaring</style></author><author><style face="normal" font="default" size="100%">Starr, Brian</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Thunderwire: A Field Study of an Audio-only Media Space</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW&#039;96)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">audio</style></keyword><keyword><style  face="normal" font="default" size="100%">audio spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">CMC</style></keyword><keyword><style  face="normal" font="default" size="100%">computer-mediated communication</style></keyword><keyword><style  face="normal" font="default" size="100%">electronic social spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">media spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">mediated communication</style></keyword><keyword><style  face="normal" font="default" size="100%">norms</style></keyword><keyword><style  face="normal" font="default" size="100%">rich interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">social interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">social presence</style></keyword><keyword><style  face="normal" font="default" size="100%">speech interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">telepresence</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1996</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">238–247</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;To explore the potential of using audio by itself in a shared media system, we studied a workgroup using an audio-only media space. This media space, called Thunderwire, combined high-quality audio with open connections to create a shared space for its users. The two-month field study provided a richly nuanced understanding of this audio space&#039;s social use. The system afforded rich sociable interactions. Indeed, within the field study, audio by itself afforded a telepresent environment for its users. However while a usable media space and a useful social space, Thunderwire required its users to adapt to many audio-only conditions.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Palen, Leysia</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI&quot;96)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">CMC</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">collective help</style></keyword><keyword><style  face="normal" font="default" size="100%">computer-mediated communications</style></keyword><keyword><style  face="normal" font="default" size="100%">e-communities</style></keyword><keyword><style  face="normal" font="default" size="100%">electronic social spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">help</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">media spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">norms</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational interfaces</style></keyword><keyword><style  face="normal" font="default" size="100%">social maintenance</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1996</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">268–275</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;If Computer-Supported Cooperative Work (CSCW) systems are to be successful over time, it will be necessary to promote ongoing and continuing activity, not just initial adoption. In this paper, we consider what technical and social affordances are required to encourage the continued use of a CSCW system. To explore these issues, we examine a chat-like system, the Zephyr Help Instance, which is used extensively at MIT. The Help Instance facilitates users asking questions of one another, and is an example of a distributed help and problem-solving system. We provide an overview of the system’s use as well as those mechanisms, both technical and social, that facilitate continuing its use over time.&lt;/p&gt;</style></abstract></record></records></xml>