<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Christine A Halverson</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Organizational memory as objects, processes, and trajectories: An examination of organizational memory in use</style></title><secondary-title><style face="normal" font="default" size="100%">Computer Supported Cooperative Work (CSCW) Journal</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">boundary objects</style></keyword><keyword><style  face="normal" font="default" size="100%">collective memory</style></keyword><keyword><style  face="normal" font="default" size="100%">contextualization</style></keyword><keyword><style  face="normal" font="default" size="100%">corporate memory</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge management</style></keyword><keyword><style  face="normal" font="default" size="100%">memory reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">trajectories of information</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2004</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">13</style></volume><pages><style face="normal" font="default" size="100%">155–189</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;For proper knowledge management, organizations must consider how knowledge is kept and reused. The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. Drawing on the work of Star, Hutchins, and Strauss, the paper focuses on issues of applying past information for current use. Our work extends Strauss&#039; and Hutchins&#039; trajectories to get at the understanding of potential future use by participants and its role in current information storage. We also note the simultaneously shared provenance and governance of multiple memories – human and technical. This analysis and the theoretical framework we construct should be to be useful in further efforts in describing and analyzing organizational memory within the context of knowledge management efforts.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">McDonald, David W.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Answer Garden 2: Merging Organizational Memory with Collaborative Help</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW&#039;96)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">CMC</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">community memory</style></keyword><keyword><style  face="normal" font="default" size="100%">computer-mediated communications</style></keyword><keyword><style  face="normal" font="default" size="100%">corporate memory</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">group memory</style></keyword><keyword><style  face="normal" font="default" size="100%">help</style></keyword><keyword><style  face="normal" font="default" size="100%">information access</style></keyword><keyword><style  face="normal" font="default" size="100%">information refining</style></keyword><keyword><style  face="normal" font="default" size="100%">information retrieval</style></keyword><keyword><style  face="normal" font="default" size="100%">information systems</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1996</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/1996</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">97–105</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;This research examines a collaborative solution to a common problem, that of providing help to distributed users. The Answer Garden 2 system provides a secondgeneration architecture for organizational and community memory applications. After describing the need for Answer Garden 2’s functionality, we describe the architecture of the system and two underlying systems, the Cafe ConstructionKit and Collaborative Refinery. We also present detailed descriptions of the collaborative help and collaborative refining facilities in the Answer Garden 2 system&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Augmenting the Organizational Memory: A Field Study of Answer Garden</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work (CSCW&#039;94)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">collective help</style></keyword><keyword><style  face="normal" font="default" size="100%">corporate memory</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">group memory</style></keyword><keyword><style  face="normal" font="default" size="100%">information access</style></keyword><keyword><style  face="normal" font="default" size="100%">information retrieval</style></keyword><keyword><style  face="normal" font="default" size="100%">information systems</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1994</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/1994</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">243–252</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization&#039;s knowledge. However, relatively little is known about how computer systems might enhance organizational, group, or community memory. This paper presents findings from a field study of one such organizational memory system, the Answer Garden. The paper discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems.&lt;/p&gt;</style></abstract></record></records></xml>