<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>5</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Merritt, David</style></author><author><style face="normal" font="default" size="100%">Hung, Pei-Yao</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors><secondary-authors><author><style face="normal" font="default" size="100%">Treem, Jeffrey W.</style></author><author><style face="normal" font="default" size="100%">Leonardi, Paul M.</style></author></secondary-authors></contributors><titles><title><style face="normal" font="default" size="100%">Expertise Finding: A Socio-Technical Design Space Analysis</style></title><secondary-title><style face="normal" font="default" size="100%">Expertise, Communication, and Organizing</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">expertise finding</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2016</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">MISSING_URL_ABSTRACT</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Oxford University</style></publisher><pub-location><style face="normal" font="default" size="100%">New York</style></pub-location><language><style face="normal" font="default" size="100%">eng</style></language></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Maher, Molly</style></author><author><style face="normal" font="default" size="100%">Kaziunas, Elizabeth</style></author><author><style face="normal" font="default" size="100%">Ackerman, Mark</style></author><author><style face="normal" font="default" size="100%">Derry, Holly</style></author><author><style face="normal" font="default" size="100%">Forringer, Rachel</style></author><author><style face="normal" font="default" size="100%">Miller, Kristen</style></author><author><style face="normal" font="default" size="100%">O&#039;Reilly, Dennis</style></author><author><style face="normal" font="default" size="100%">An, Larry C</style></author><author><style face="normal" font="default" size="100%">Tewari, Muneesh</style></author><author><style face="normal" font="default" size="100%">Hanauer, David A</style></author><author><style face="normal" font="default" size="100%">Choi, Sung Won</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">User-Centered Design Groups to Engage Patients and Caregivers with a Personalized Health Information Technology Tool</style></title><secondary-title><style face="normal" font="default" size="100%">Biology of Blood and Marrow Transplantation</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">bone marrow transplant</style></keyword><keyword><style  face="normal" font="default" size="100%">caregivers</style></keyword><keyword><style  face="normal" font="default" size="100%">design group</style></keyword><keyword><style  face="normal" font="default" size="100%">engagement</style></keyword><keyword><style  face="normal" font="default" size="100%">health IT</style></keyword><keyword><style  face="normal" font="default" size="100%">patient activation</style></keyword><keyword><style  face="normal" font="default" size="100%">pediatric; hematopoietic cell transplantation</style></keyword><keyword><style  face="normal" font="default" size="100%">user-centered design</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2016</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete-OnlyDOI</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">22</style></volume><pages><style face="normal" font="default" size="100%">349–358</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Health information technology (IT) has opened exciting avenues for capturing, delivering and sharing data, and offers the potential to develop cost-effective, patient-focused applications. In recent years, there has been a proliferation of health IT applications such as outpatient portals. Rigorous evaluation is fundamental to ensure effectiveness and sustainability, as resistance to more widespread adoption of outpatient portals may be due to lack of user friendliness. Health IT applications that integrate with the existing electronic health record and present information in a condensed, user-friendly format could improve coordination of&amp;nbsp;care and communication. Importantly, these applications should be developed systematically with appropriate methodological design and testing to ensure usefulness, adoption, and sustainability. Based on our prior work that identified numerous information needs and challenges of HCT, we developed an experimental prototype of a health IT tool, the BMT Roadmap. Our goal was to develop a tool that could be used in the real-world, daily practice of HCT patients and caregivers (users) in the inpatient setting. Herein, we examined the views, needs, and wants of users in the design and development process of the BMT Roadmap through user-centered Design Groups. Three important themes emerged: 1) perception of core features as beneficial (views), 2)&amp;nbsp;alerting the design team to potential issues with the user interface (needs); and 3) providing a deeper understanding of the user experience in terms of wider psychosocial requirements (wants). These findings resulted in changes that led to an improved, functional BMT Roadmap product, which will be tested as an intervention in the pediatric HCT population in the fall of 2015 (&lt;a data-itrprs=&quot;Y&quot; data-url=&quot;/science/RedirectURL?_method=externObjLink&amp;amp;_locator=url&amp;amp;_cdi=272926&amp;amp;_issn=10838791&amp;amp;_origin=article&amp;amp;_zone=art_page&amp;amp;_targetURL=http%253A%252F%252FClinicalTrials.gov&quot; href=&quot;http://clinicaltrials.gov/&quot; onclick=&quot;var newWidth=((window.screen.availWidth*90)/100);var newHeight=((window.screen.availHeight*90)/100);var parms = &#039;status=yes,location=yes,&#039; + &#039;scrollbars=yes,resizable=yes,directories=yes,&#039; + &#039;toolbar=yes,menubar=yes,&#039; + &#039;width=&#039; + newWidth + &#039;,height=&#039; + newHeight + &#039;,screenX=10,screenY=10&#039;;var externalWin; externalWin=window.open(&#039;&#039;,&#039;externObjLink&#039;,parms); externalWin.focus()&quot; target=&quot;externObjLink&quot;&gt;ClinicalTrials.gov&lt;/a&gt;&lt;a data-itrprs=&quot;Y&quot; data-url=&quot;/science/RedirectURL?_method=externObjLink&amp;amp;_locator=ctgov&amp;amp;_cdi=272926&amp;amp;_issn=10838791&amp;amp;_origin=article&amp;amp;_zone=art_page&amp;amp;_targetURL=http%253A%252F%252Fclinicaltrials.gov%252Fshow%252FNCT02409121&quot; href=&quot;http://clinicaltrials.gov/show/NCT02409121&quot; onclick=&quot;var newWidth=((window.screen.availWidth*90)/100);var newHeight=((window.screen.availHeight*90)/100);var parms = &#039;status=yes,location=yes,&#039; + &#039;scrollbars=yes,resizable=yes,directories=yes,&#039; + &#039;toolbar=yes,menubar=yes,&#039; + &#039;width=&#039; + newWidth + &#039;,height=&#039; + newHeight + &#039;,screenX=10,screenY=10&#039;;var externalWin; externalWin=window.open(&#039;&#039;,&#039;externObjLink&#039;,parms); externalWin.focus()&quot; target=&quot;externObjLink&quot;&gt;NCT02409121&lt;/a&gt;).&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Jiang Yang</style></author><author><style face="normal" font="default" size="100%">Morris, Meredith Ringel</style></author><author><style face="normal" font="default" size="100%">Jaime Teevan</style></author><author><style face="normal" font="default" size="100%">Lada A. Adamic</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Culture Matters: A Survey Study of Social Q&amp;A Behavior</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the International Conference on Weblogs and Social Media (ICWSM’11)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">collective help</style></keyword><keyword><style  face="normal" font="default" size="100%">intercultural</style></keyword><keyword><style  face="normal" font="default" size="100%">QA</style></keyword><keyword><style  face="normal" font="default" size="100%">social search</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2011</style></year><pub-dates><date><style  face="normal" font="default" size="100%">05/2010</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Online social networking tools are used around the world by people to ask questions of their friends, because friends provide direct, reliable, contextualized, and interactive responses. However, although the tools used in different cultures for question asking are often very similar, the way they are used can be very different, reflecting unique inherent cultural characteristics. We present the results of a survey designed to elicit cultural differences in people’s social question asking behaviors across the United States, the United Kingdom, China, and India. The survey received responses from 933 people distributed across the four countries who held similar job roles and were employed by a single organization. Responses included information about the questions they ask via social networking tools, and their motivations for asking and answering questions online. The results reveal culture as a consistently significant factor in predicting people’s social question and answer behavior. The prominent cultural differences we observe might be traced to people’s inherent cultural characteristics (e.g., their cognitive patterns and social orientation), and should be comprehensively considered in designing social search systems.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Lada A. Adamic</style></author><author><style face="normal" font="default" size="100%">Lauterbach, Debra</style></author><author><style face="normal" font="default" size="100%">Teng, CY</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Rating Friends Without Making Enemies</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the Fifth International AAAI Conference on Weblogs and Social Media</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">couch surfing</style></keyword><keyword><style  face="normal" font="default" size="100%">e-communities</style></keyword><keyword><style  face="normal" font="default" size="100%">friends</style></keyword><keyword><style  face="normal" font="default" size="100%">online communities</style></keyword><keyword><style  face="normal" font="default" size="100%">rating systems</style></keyword><keyword><style  face="normal" font="default" size="100%">trust</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2011</style></year><pub-dates><date><style  face="normal" font="default" size="100%">06/2011</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;As online social networks expand their role beyond maintaining existing relationships, they may look to more faceted ratings to support the formation of new connections between their users. Our study focuses on one community employing faceted ratings, CouchSurfing.org, and combines data analysis of ratings, a large-scale survey, and in-depth interviews. In order to understand the ratings, we revisit the notions of friendship and trust and uncover an asymmetry: close friendship includes trust, but high levels of trust can be achieved without close friendship. To users, providing faceted ratings presents challenges, including differentiating and quantifying inherently subjective feelings such as friendship and trust, concern over a friend’s reaction to a rating, and knowledge of how ratings can affect others’ reputations. One consequence of these issues is the near absence of negative feedback, even though a small portion of actual experiences and privately held ratings are negative. We show how users take this into account when formulating and interpreting ratings, and discuss designs that could encourage more balanced feedback.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Eric Cook</style></author><author><style face="normal" font="default" size="100%">Stephanie D. Teasley</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Contribution, Commercialization &amp; Audience: Understanding Participation in an Online Creative Community</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Group 2009</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">amateurs</style></keyword><keyword><style  face="normal" font="default" size="100%">audiences</style></keyword><keyword><style  face="normal" font="default" size="100%">commercialization</style></keyword><keyword><style  face="normal" font="default" size="100%">community of practice</style></keyword><keyword><style  face="normal" font="default" size="100%">creativity</style></keyword><keyword><style  face="normal" font="default" size="100%">learning</style></keyword><keyword><style  face="normal" font="default" size="100%">online communities</style></keyword><keyword><style  face="normal" font="default" size="100%">online community</style></keyword><keyword><style  face="normal" font="default" size="100%">professionals</style></keyword><keyword><style  face="normal" font="default" size="100%">social computing</style></keyword><keyword><style  face="normal" font="default" size="100%">user-generated content</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2009</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;This paper presents a qualitative study of attitudes towards participation and contribution in an online creative community. The setting of the work is an online community of practice focused on the use and development of a user-customizable music software package called Reaktor. Findings from the study highlight four emergent topics in the discourse related to user contributions to the community: contribution assessment, support for learning, perceptions of audience and tensions about commercialization. Our analysis of these topics frames discussion about the value and challenges of attending to amateur and professional users in online creative communities.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>5</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Wayne G Lutters</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Xiaomu Zhou</style></author></authors><secondary-authors><author><style face="normal" font="default" size="100%">Jones, William P.</style></author><author><style face="normal" font="default" size="100%">Jaime Teevan</style></author></secondary-authors></contributors><titles><title><style face="normal" font="default" size="100%">Group information management</style></title><secondary-title><style face="normal" font="default" size="100%">Personal Information Management</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">group information</style></keyword><keyword><style  face="normal" font="default" size="100%">personal information management</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2006</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">University of Washington Press</style></publisher><pub-location><style face="normal" font="default" size="100%">Seattle, WA</style></pub-location><pages><style face="normal" font="default" size="100%">236–248</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Activities of PIM are often embedded in group or organizational contexts. To work effectively within a group, an individual must manage information not only for his or her personal use but also to share with other members of the group. Obviously, one would like to leverage the activities of others around. Being able to obtain telephone numbers, schedule group meetings, determine the availability of one’s peers, and obtain important collaborative information is invaluable. What are the issues, if any, in leveraging the work of others, in order to incorporate their calendar, contacts, and other information into one’s own PIM system? And what would be involved in sharing one’s own data for use by others?&amp;nbsp;&lt;/p&gt;&lt;p&gt;This chapter reviews the host of issues involved in the collaborative use of personal information. Topics covered include motivation, adoption patterns, interaction styles, control over personal information, privacy, and trust. The goal is to facilitate sharing personal information by considering these issues; fully considered, they can enable the cooperative adoption and use of tools to support group information management (GIM).&amp;nbsp;&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Jaime Teevan</style></author><author><style face="normal" font="default" size="100%">Alvarado, Christine</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">David R. Karger</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The Perfect Search Engine is Not Enough: A Study of Orienteering Behavior in Directed Search</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI&#039;04)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">context</style></keyword><keyword><style  face="normal" font="default" size="100%">information seeking</style></keyword><keyword><style  face="normal" font="default" size="100%">observational study</style></keyword><keyword><style  face="normal" font="default" size="100%">orienteering</style></keyword><keyword><style  face="normal" font="default" size="100%">search</style></keyword><keyword><style  face="normal" font="default" size="100%">teleporting</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2004</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">415–422</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;This paper presents a modified diary study that investigated how people performed personally motivated searches in their email, in their files, and on the Web. Although earlier studies of directed search focused on keyword search, most of the search behavior we observed did not involve keyword search. Instead of jumping directly to their information target using keywords, our participants navigated to their target with small, local steps using their contextual knowledge as a guide, even when they knew exactly what they were looking for in advance. This stepping behavior was especially common for participants with unstructured information organization. The observed advantages of searching by taking small steps include that it allowed users to specify less of their information need and provided a context in which to understand their results. We discuss the implications of such advantages for the design of personal information management tools.&lt;br&gt;&amp;nbsp;&lt;/p&gt;</style></abstract></record></records></xml>