<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Hansen, Derek L</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Resnick, Paul J</style></author><author><style face="normal" font="default" size="100%">Munson, Sean</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Virtual community maintenance with a collaborative repository</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the American Society for Information Science and Technology Annual Meeting (ASIST&#039;07)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">answer repository</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge distillation</style></keyword><keyword><style  face="normal" font="default" size="100%">online communities</style></keyword><keyword><style  face="normal" font="default" size="100%">Q&amp;A communities</style></keyword><keyword><style  face="normal" font="default" size="100%">QA</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2007</style></year><pub-dates><date><style  face="normal" font="default" size="100%">10/2007</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">MISSING_URL_KEYWORDS</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">1–20</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Virtual communities, like all communities, require ongoing community maintenance activities. This paper presents an empirical study examining how a wiki repository was used to help overcome some of the community maintenance challenges common to help-based email list discussions. Specifically, we found that inclusion of off-topic but related content on the wiki enabled list members to keep the discussion on-topic while still addressing the needs of members. Offloading of repetitive and potentially contentious “holy war” debates to the wiki encouraged list members to summarize their arguments into a meaningful information product. The community&#039;s use of the wiki in helping answer frequently asked questions helped attract new members and helped them gain the knowledge they needed to comfortably contribute to the email list. It also helped active participants answer questions more efficiently and effectively by supporting the reuse of information. Finally, the wiki supported peripheral participation by new and former members. This study demonstrates that the architecture of information collections and information flows in an online community has a significant impact on the social processes related to community maintenance.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Cranor, Lorrie Faith</style></author><author><style face="normal" font="default" size="100%">Reagle, Joseph</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Beyond concern: Understanding net users&#039; attitudes about online privacy</style></title><secondary-title><style face="normal" font="default" size="100%">The Internet upheaval: raising questions, seeking answers in communications policy</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">net users</style></keyword><keyword><style  face="normal" font="default" size="100%">online environment</style></keyword><keyword><style  face="normal" font="default" size="100%">online privacy</style></keyword><keyword><style  face="normal" font="default" size="100%">personal information</style></keyword><keyword><style  face="normal" font="default" size="100%">privacy</style></keyword><keyword><style  face="normal" font="default" size="100%">survey</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2000</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete-New</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">47–70</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Over the past decade, numerous surveys conducted around the world have found consistently high levels of concern about privacy. The more recent studies have found that this concern is as prevalent in the online environment as it is for physical-world interactions. For example, Westin (Harris 1998) found 81% of Net users are concerned about threats to their privacy while online. While many studies have measured the magnitude of privacy concerns, it is still critical to study the concern in detail, especially for the online environment. As Hine and Eve (1998) point out: Despite this wide range of interests in privacy as a topic, we have little idea of the ways in which people in their ordinary lives conceive of privacy and their reactions to the collection and use of personal information (Hine and Eve 1998, 253) With this study, we have tried to better understand the nature of online privacy concerns.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Cranor, Lorrie Faith</style></author><author><style face="normal" font="default" size="100%">Reagle, Joseph</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Privacy in e-Commerce: Examining User Scenarios and Privacy Preferences</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 1st ACM Conference on Electronic Commerce (EC&#039;99)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">electronic commerce</style></keyword><keyword><style  face="normal" font="default" size="100%">platform for privacy preferences</style></keyword><keyword><style  face="normal" font="default" size="100%">privacy</style></keyword><keyword><style  face="normal" font="default" size="100%">privacy protocols</style></keyword><keyword><style  face="normal" font="default" size="100%">user survey</style></keyword><keyword><style  face="normal" font="default" size="100%">World Wide Web</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1999</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">1–8</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Privacy is a necessary concern in electronic commerce. It is difficult, if not impossible, to complete a transaction without revealing some personal data – a shipping address, billing information, or product preference. Users may be unwilling to provide this necessary information or even to browse online if they believe their privacy is invaded or threatened. Fortunately, there are technologies to help users protect their privacy. P3P (Platform for Privacy Preferences Project) from the World Wide Web Consortium is one such technology. However, there is a need to know more about the range of user concerns and preferences about privacy in order to build usable and effective interface mechanisms for P3P and other privacy technologies. Accordingly, we conducted a survey of 381 U.S. Net users, detailing a range of commerce scenarios and examining the participants&#039; concerns and preferences about privacy. This paper presents both the findings from that study as well as their design implications&lt;/p&gt;</style></abstract></record></records></xml>