<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>5</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Büyüktür, Ayşe G.</style></author><author><style face="normal" font="default" size="100%">Hung, Pei-Yao</style></author><author><style face="normal" font="default" size="100%">Meade, Michelle</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Sociotechnical Design for the Care of People with Spinal Cord Injuries</style></title><secondary-title><style face="normal" font="default" size="100%">Designing Healthcare That Works:  A Socio-technical Approach</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2018</style></year></dates><pages><style face="normal" font="default" size="100%">1-18</style></pages><language><style face="normal" font="default" size="100%">eng</style></language></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Büyüktür, Ayşe G.</style></author><author><style face="normal" font="default" size="100%">Hung, Pei-Yao</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Supporting Collaboratively Constructed Independence: A Study of Spinal Cord Injury</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW’18)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">healthcare; articulation work; information work; chronic illness; collaboration; patient help; patient information; caregiving; temporality; temporal misalignment; information overload; health informatics; medical informatics.</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2018</style></year></dates><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Patients are often overwhelmed in their efforts to understand their illnesses and determine what actions to take. In this paper, we want to show why care is sometimes not co-managed well between clinicians and patients, and the necessary information is often not well coordinated. Through a 2.5-year field study of an adult bone marrow transplant (BMT) clinic, we show there are different experiences of temporal ordering, or temporalities, between clinicians and patients (and their caregivers). We also show that misalignments between these temporalities can seriously affect the articulation (coordination) and information work that must go on for people to co-manage their conditions with clinicians. As one example, information flows can be misaligned, as a result of differing temporalities, causing sometimes an overwhelming amount of information to be presented and sometimes a lack of properly contextualized information. We also argue that these misalignments in temporalities, important in medicine, are a general coordination problem. Author Keywords&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Büyüktür, Ayşe G.</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Hung, Pei-Yao</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Design Considerations for Semi-Automated Tracking: Self-Care Plans in Spinal Cord Injury</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of Pervasive Health 2017</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">medical informatics; patient-centered care; health IT; self-care plans; self-monitoring; semi-automated tracking; quantified self; context-aware environments; disability; rehabilitation; requirements; user needs; healthcare; healthcare IT</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2017</style></year></dates><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Self-care in Spinal Cord Injury (SCI) is highly complex and individualized. Patients struggle to adapt to life with SCI, especially when they go home after rehabilitation. We conducted a field study to understand how self-care plans work for patients in their lived experience and what requirements there might be for an augmentative system. We found that patients develop their own self-care plans over time, and that routinization plays a key role in SCI self-care. Importantly, self-care activities exist in different states of routinization that have implications for the technological support that should be provided. Our findings suggest that self-care can be supported by different types of semi-automated tracking that account for the different routinization of activities, the collaborative nature of care, and the life-long, dynamic nature of this condition. The findings from our study also extend recent guidelines for semi-automated tracking in health&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Dong, Tao</style></author><author><style face="normal" font="default" size="100%">Newman, Mark W.</style></author><author><style face="normal" font="default" size="100%">Ackerman, Mark S.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">House Memory: On Activity Traces As a Form of Cultural Heritage</style></title><secondary-title><style face="normal" font="default" size="100%">ACM interactions</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">activity traces</style></keyword><keyword><style  face="normal" font="default" size="100%">cultural heritage</style></keyword><keyword><style  face="normal" font="default" size="100%">houses</style></keyword><keyword><style  face="normal" font="default" size="100%">memory</style></keyword><keyword><style  face="normal" font="default" size="100%">memory applications</style></keyword><keyword><style  face="normal" font="default" size="100%">memory traces</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive environments</style></keyword><keyword><style  face="normal" font="default" size="100%">ubicomp environments</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2014</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete-OnlyDOI</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">21</style></volume><pages><style face="normal" font="default" size="100%">70–73</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;In the past few years, we have seen a wave of new &quot;smart&quot; consumer products that make everyday places aware of our activities. There are thermostats that adjust temperatures based on occupancy [&lt;a href=&quot;http://delivery.acm.org/10.1145/2660000/2654824/p70-dong.html?ip=141.213.172.39&amp;amp;id=2654824&amp;amp;acc=ACTIVE%20SERVICE&amp;amp;key=93447E3B54F7D979%2E0A17827594E6F2C8%2E4D4702B0C3E38B35%2E4D4702B0C3E38B35&amp;amp;CFID=902897302&amp;amp;CFTOKEN=71890697&amp;amp;__acm__=1487695092_bc8e3a42f4fb18e76d58a39d2c535b5d#R1&quot;&gt;1&lt;/a&gt;], doors that alert us when we forget to close them, and &quot;beacons&quot; that track our indoor locations [&lt;a href=&quot;http://delivery.acm.org/10.1145/2660000/2654824/p70-dong.html?ip=141.213.172.39&amp;amp;id=2654824&amp;amp;acc=ACTIVE%20SERVICE&amp;amp;key=93447E3B54F7D979%2E0A17827594E6F2C8%2E4D4702B0C3E38B35%2E4D4702B0C3E38B35&amp;amp;CFID=902897302&amp;amp;CFTOKEN=71890697&amp;amp;__acm__=1487695092_bc8e3a42f4fb18e76d58a39d2c535b5d#R2&quot;&gt;2&lt;/a&gt;]. With recent advances in sensor technologies and the Internet of Things, every corner of our world is slated to gain some capability of capturing our activity traces.&lt;/p&gt;&lt;p&gt;As everyday places become more aware of what we do, an enormous volume of activity traces can be captured and potentially amassed over the long run. Yet the narratives surrounding those technologies mostly focus on short-term gains in efficiency and comfort; few have considered the long-term value of those captured traces. We are concerned that traces will be discarded prematurely, since the perceived risk to privacy easily outweighs the as yet unclear benefits. Thus, it is important to ask: How might we, or rather our future generations, find digital footprints left in a place useful in the long term?&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Tao Dong</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">&quot;If These Walls Could Talk&quot;: Designing with Memories of Places</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 2014 Conference on Designing Interactive Systems</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">activity traces</style></keyword><keyword><style  face="normal" font="default" size="100%">family memory</style></keyword><keyword><style  face="normal" font="default" size="100%">memory</style></keyword><keyword><style  face="normal" font="default" size="100%">memory artifacts</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive environments</style></keyword><keyword><style  face="normal" font="default" size="100%">ubicomp environments</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2014</style></year><pub-dates><date><style  face="normal" font="default" size="100%">06/2014</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete-NoFile</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">ACM</style></publisher><pub-location><style face="normal" font="default" size="100%">New York, NY, USA</style></pub-location><isbn><style face="normal" font="default" size="100%">978-1-4503-2902-6</style></isbn><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;p&gt;This work explores the potential value of using the enormous amount of activity traces latest ubicomp environments have started to capture. We sought to understand potential practices of using these traces in the long term through a field-based study in the USA that examines how today&#039;s people use traces left by their predecessors in the houses where they live.&lt;/p&gt;&lt;p&gt;We found that our participants received, discovered, and made use of many small traces held by artifacts, people, and building materials. Those traces were used to provide practical assistance to participants&#039; appropriation of their houses as well as to connect participants with the past in an evocative manner. Our analysis highlights the roles played by the social context and the mutability of the house in the experience of remembering the house as well as in shaping participants&#039; attitudes of passing on traces of prior appropriation of the place. To illustrate the design implications of those findings, we offer three design concepts to characterize potential ways of using traces captured by ubicomp environments in the long term.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Tao Dong</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Social Overlays: Collectively Making Websites More Usable</style></title><secondary-title><style face="normal" font="default" size="100%">14th IFIP Conference on Human-Computer Interaction (Interact 2013)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">crowdsourcing</style></keyword><keyword><style  face="normal" font="default" size="100%">social computing</style></keyword><keyword><style  face="normal" font="default" size="100%">web</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2013</style></year><pub-dates><date><style  face="normal" font="default" size="100%">06/2013</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Many small organizations lack the expertise and resources to conduct usability evaluations of their websites. Social Overlays, presented here, is a new system that allows a community of users to collectively improve their website. Social Overlays enables end–users to identify and repair common user interface problems through creating “overlays” on web pages as part of their regular use, thereby improving usability while reducing the need for professional services. In short, Social Overlays harnesses the diversity of experience and ideas within a community to &quot;crowd source&quot; usability. To evaluate Social Overlays, we examined whether a group of community members without any usability training could use Social Overlays to identify and repair UI problems on their medium–sized community’s website. We found that they could. Community users were able to uncover a large number of UI problems and formulate reasonable solutions to the problems they identified. In addition, we compared Social Overlays to two standard ways of assessing web-site usability: expert inspection and usability testing. We found that Social Overlays users identified more problems, and their reported problems differed in useful ways from those found by the experts and the usability testing team.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Tao Dong</style></author><author><style face="normal" font="default" size="100%">Mira Dontcheva</style></author><author><style face="normal" font="default" size="100%">Diana Joseph</style></author><author><style face="normal" font="default" size="100%">Karrie Karahalios</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Discovery-based Games for Learning Software</style></title></titles><keywords><keyword><style  face="normal" font="default" size="100%">help</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2012</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;We propose using discovery-based learning games to teach people how to use complex software. Specifically, we developed Jigsaw, a learning game that asks players to solve virtual jigsaw puzzles using tools in Adobe Photoshop. We conducted an eleven-person lab study of the prototype, and found the game to be an effective learning medium that can complement demonstration-based tutorials. Not only did the participants learn about new tools and techniques while actively solving the puzzles in Jigsaw, but they also recalled techniques that they had learned previously but had forgotten.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Huh, Jina</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Supporting Collaborative Help for Individualized Use</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’11)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">appropriation</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">configuration</style></keyword><keyword><style  face="normal" font="default" size="100%">customization</style></keyword><keyword><style  face="normal" font="default" size="100%">e-communities</style></keyword><keyword><style  face="normal" font="default" size="100%">individualized use</style></keyword><keyword><style  face="normal" font="default" size="100%">MythTV</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive systems</style></keyword><keyword><style  face="normal" font="default" size="100%">Q&amp;A</style></keyword><keyword><style  face="normal" font="default" size="100%">social Q&amp;A</style></keyword><keyword><style  face="normal" font="default" size="100%">tailorability</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2011</style></year><pub-dates><date><style  face="normal" font="default" size="100%">5/2011</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;In this paper, we seek to advance the research around utilizing collaborative help for supporting individualized use of technologies. We do this by shedding light on the ways that users of MythTV, a highly flexible open-source software system for home entertainment enthusiasts, collaboratively help one another in maintaining their individualized MythTV systems. Through an analysis of the MythTV user community’s mailing list archive, documentation, and wiki, along with user interviews, we discuss how the community utilizes configuration artifacts as proxies to easily mobilize and exchange knowledge. While exchanging concrete artifacts such as scripts and configuration files was seen to sometimes increase the efficiency of knowledge transfer, it also presented several challenges. Negotiating the transparency of configuration artifacts, navigating the customization and appropriation gulfs, and aligning usage trajectories all emerged as problematic areas. We discuss design implications that center around addressing these challenges. Our findings provide a a useful new perspective on how to support users in their individualized use of systems.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Tao Dong</style></author><author><style face="normal" font="default" size="100%">Huh, Jina</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Supporting Re-Use in DIY Software Projects: A Gray-Box Approach</style></title><secondary-title><style face="normal" font="default" size="100%">Workshop on Hacking, Tinkering, Crafts &amp; Inventive Leisure Practices, ACM Conference on Computer-Supported Cooperative Work</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">configuration</style></keyword><keyword><style  face="normal" font="default" size="100%">hacking communities</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">recommender systems</style></keyword><keyword><style  face="normal" font="default" size="100%">Software customization</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2011</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/2011</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;DIYers who work with software often attempt to reuse others’ work wherever they can as they seek to assemble, modify, and extend their systems. In this paper, we briefly discuss the challenges faced by software DIYers in the process of reusing others’ software configurations through our study of the MythTV community. We also discuss the benefits of enabling users to engage with others’ configurations as “gray-boxes,” allowing them to pay attention to just the parts that must be opened up and modified and ignore the rest. We propose a new technical facility called Tailor Wear to give users guidance and hints about where and how to modify configuration artifacts by visually presenting the tailoring traces left by similar or selected peers.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Jungwoo Kim</style></author><author><style face="normal" font="default" size="100%">Atul Prakash</style></author><author><style face="normal" font="default" size="100%">Zhenan Hong</style></author><author><style face="normal" font="default" size="100%">Jacob Mandel</style></author><author><style face="normal" font="default" size="100%">Tao Dong</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Bringing the field into the lab: supporting capture and replay of contextual data for the design of context-aware applications</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 23nd annual ACM symposium on User interface software and technology (UIST ’10)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">context-aware</style></keyword><keyword><style  face="normal" font="default" size="100%">data capture</style></keyword><keyword><style  face="normal" font="default" size="100%">design tools</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive environments</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2010</style></year><pub-dates><date><style  face="normal" font="default" size="100%">10/2010</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete-NoFile</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;When designing context-aware applications, it is difficult to for designers in the studio or lab to envision the contextual conditions that will be encountered at runtime. Designers need a tool that can create/re-create naturalistic contextual states and transitions, so that they can evaluate an application under expected contexts. We have designed and developed RePlay: a system for capturing and playing back sensor traces representing scenarios of use. RePlay contributes to research on ubicomp design tools by embodying a structured approach to the capture and playback of contextual data. In particular, RePlay supports: capturing naturalistic data through Capture Probes, encapsulating scenarios of use through Episodes, and supporting exploratory manipulation of scenarios through Transforms. Our experiences using RePlay in internal design projects illustrate its potential benefits for ubicomp design.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Huh, Jina</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Ayse G Büyüktür</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Progressive Scenarios: A Rapid Method for Understanding User Interpretations of Technology</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 16th ACM Conference on Supporting Group Work (GROUP ’10)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">ambiguity</style></keyword><keyword><style  face="normal" font="default" size="100%">multiple interpretations</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive environments</style></keyword><keyword><style  face="normal" font="default" size="100%">scenario-based design</style></keyword><keyword><style  face="normal" font="default" size="100%">ubicomp</style></keyword><keyword><style  face="normal" font="default" size="100%">usercentered design</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2010</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/2010</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;For emerging group technologies that require evaluations on long-term use and social norms, assumptions, and implicit rules that develop around the technologies, standard usability testing may not be adequate. At the same time, field based research that allows for observing technology use over long-term is costly in terms of time. In this paper, we present a rapid method that we call progressive scenarios, which could help replicate the processes by which interpretations evolve over time in natural settings and how invisible assumptions and social norms dictate the technology use. Using a preliminary design concept of a publicly available ambient personal information and communication system, we demonstrate how the method helped to elicit design implications.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Kevin K. Nam</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Lada A. Adamic</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Questions in, Knowledge iN? A study of Naver’s Question Answering Community</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Conference on Human Factors in Computing Systems (CHI’09)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">collective help</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise finding</style></keyword><keyword><style  face="normal" font="default" size="100%">information access</style></keyword><keyword><style  face="normal" font="default" size="100%">online communities</style></keyword><keyword><style  face="normal" font="default" size="100%">Q&amp;A communities</style></keyword><keyword><style  face="normal" font="default" size="100%">QA</style></keyword><keyword><style  face="normal" font="default" size="100%">question-answering</style></keyword><keyword><style  face="normal" font="default" size="100%">social computing</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2009</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Large general-purposed community question-answering sites are becoming popular as a new venue for generating knowledge and helping users in their information needs. In this paper we analyze the characteristics of knowledge generation and user participation behavior in the largest question-answering online community in South Korea, Naver Knowledge-iN. We collected and analyzed over 2.6 million question/answer pairs from fifteen categories between 2002 and 2007, and have interviewed twenty six users to gain insights into their motivations,roles, usage and expertise. We find altruism, learning, and competency are frequent motivations for top answerers to participate, but that participation is often highly intermittent. Using a simple measure of user performance, we find that higher levels of participation correlate with better performance. We also observe that users are motivated in part through a point system to build a comprehensive knowledge database. These and other insights have significant implications for future knowledge generating online communities.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Congleton, Ben</style></author><author><style face="normal" font="default" size="100%">Frank, Jackie Cerretani</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Sharing Map Annotations in Small Groups: X Marks the Spot</style></title><secondary-title><style face="normal" font="default" size="100%">Interact 2009</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">location-based computing</style></keyword><keyword><style  face="normal" font="default" size="100%">map annotation</style></keyword><keyword><style  face="normal" font="default" size="100%">peer production</style></keyword><keyword><style  face="normal" font="default" size="100%">requirements analysis</style></keyword><keyword><style  face="normal" font="default" size="100%">sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">social media</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2009</style></year><pub-dates><date><style  face="normal" font="default" size="100%">08/2009</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Advances in location-sensing technology, coupled with an increasingly pervasive wireless Internet, have made it possible (and increasingly easy) to access and share information with context of one’s geospatial location. We conducted a four-phase study, with 27 students, to explore the practices surrounding the creation, interpretation and sharing of map annotations in specific social contexts. We found that annotation authors consider multiple factors when deciding how to annotate maps, including the perceived utility to the audience and how their contributions will reflect on the image they project to others. Consumers of annotations value the novelty of information, but must be convinced of the author’s credibility. In this paper we describe our study, present the results, and discuss implications for the design of software for sharing map annotations.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Tao Dong</style></author><author><style face="normal" font="default" size="100%">Gifford, Scott</style></author><author><style face="normal" font="default" size="100%">Kim, Jungwoo</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Atul Prakash</style></author><author><style face="normal" font="default" size="100%">Qidwai, Sarah</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Simplifying User-Controlled Privacy Policies</style></title><secondary-title><style face="normal" font="default" size="100%">IEEE Pervasive Computing</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">location-aware computing</style></keyword><keyword><style  face="normal" font="default" size="100%">location-based computing</style></keyword><keyword><style  face="normal" font="default" size="100%">privacy</style></keyword><keyword><style  face="normal" font="default" size="100%">privacy-enhancing architectures</style></keyword><keyword><style  face="normal" font="default" size="100%">privacy-protective applications</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2009</style></year><pub-dates><date><style  face="normal" font="default" size="100%">09/2009</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">8</style></volume><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Location-aware computing infrastructures are becoming widely available.&lt;/p&gt;&lt;p&gt;However, a key problem remains: letting users manage their privacy while&lt;/p&gt;&lt;p&gt;also giving them interesting applications that take advantage of location&lt;/p&gt;&lt;p&gt;information.&lt;/p&gt;</style></abstract><issue><style face="normal" font="default" size="100%">4</style></issue><section><style face="normal" font="default" size="100%">2</style></section></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Congleton, Ben</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The ProD Framework for Proactive Displays</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 21st Annual ACM Symposium on User Interface Software and Technology (UIST&#039;08)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">audience-awareness</style></keyword><keyword><style  face="normal" font="default" size="100%">awareness</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative systems</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive computing</style></keyword><keyword><style  face="normal" font="default" size="100%">proactive displays</style></keyword><keyword><style  face="normal" font="default" size="100%">public displays</style></keyword><keyword><style  face="normal" font="default" size="100%">software framework</style></keyword><keyword><style  face="normal" font="default" size="100%">ubiquitous computing</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2008</style></year><pub-dates><date><style  face="normal" font="default" size="100%">10/2008</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">221-230</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;A proactive display is an application that selects content to display based on the set of users who have been detected nearby. For example, the Ticket2Talk [17] proactive display application presented content for users so that other people would know something about them. It is our view that promising patterns for proactive display applications have been discovered, and now we face the need for frameworks to support the range of applications&lt;/p&gt;&lt;p&gt;that are possible in this design space.&lt;/p&gt;&lt;p&gt;In this paper, we present the Proactive Display (ProD)&lt;/p&gt;&lt;p&gt;Framework, which allows for the easy construction of proactive&lt;/p&gt;&lt;p&gt;display applications. It allows a range of proactive&lt;/p&gt;&lt;p&gt;display applications, including ones already in the literature.&lt;/p&gt;&lt;p&gt;ProD also enlarges the design space of proactive display&lt;/p&gt;&lt;p&gt;systems by allowing a variety of new applications that&lt;/p&gt;&lt;p&gt;incorporate different views of social life and community.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Kevin K. Nam</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Arkose: Reusing Informal Information in Online Communities</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Group 2007 Conference</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">Arkose</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative distillation</style></keyword><keyword><style  face="normal" font="default" size="100%">collective help applications</style></keyword><keyword><style  face="normal" font="default" size="100%">community knowledge</style></keyword><keyword><style  face="normal" font="default" size="100%">design rationale</style></keyword><keyword><style  face="normal" font="default" size="100%">iDiag</style></keyword><keyword><style  face="normal" font="default" size="100%">incremental formalization</style></keyword><keyword><style  face="normal" font="default" size="100%">information access</style></keyword><keyword><style  face="normal" font="default" size="100%">information distillation</style></keyword><keyword><style  face="normal" font="default" size="100%">information organization</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge communities</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge management</style></keyword><keyword><style  face="normal" font="default" size="100%">online communities</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2007</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Online discussions such as a large-scale community brainstorming often end up with an unorganized bramble of ideas and topics that are difficult to reuse. A process of &lt;em&gt;distillation&lt;/em&gt; is needed to boil down a large information space into information that is concise and organized. We take a system-augmented approach to the problem by creating a set of tools with which human editors can collaboratively distill a large amount of informal information.&lt;/p&gt;&lt;p&gt;Two design principles, which we will define as incremental diagenesis and incremental summarization, help editors flexibly distill the informal information. Our system, Arkose, is built as a demonstration of these principles, providing the necessary tools for distillation. These tools include a number of visualization and information retrieval mechanisms, as well as an authoring tool and a navigator for the information space. They support a gradual increase in the order and reusability of the information space and allow various levels of intermediate states of a distillation.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Zhang, Jun</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Lada A. Adamic</style></author><author><style face="normal" font="default" size="100%">Kevin K. Nam</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">QuME: A Mechanism to Support Expertise Finding in Online Help-seeking Communities</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 20th Annual ACM Symposium on User Interface Software and Technology (UIST&#039;07)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">cscw</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise finding</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise location</style></keyword><keyword><style  face="normal" font="default" size="100%">social networks</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2007</style></year><pub-dates><date><style  face="normal" font="default" size="100%">10/2007</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">111–114</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Help-seeking communities have been playing an increasingly critical role in the way people seek and share information. However, traditional help-seeking mechanisms of these online communities have some limitations. In this paper, we describe an expertise-finding mechanism that attempts to alleviate the limitations caused by not knowing users&#039; expertise levels. As a result of using social network data from the online community, this mechanism can automatically infer expertise level. This allows, for example, a question list to be personalized to the user&#039;s expertise level as well as to keyword similarity. We believe this expertise location mechanism will facilitate the development of next generation help-seeking communities.&lt;/p&gt;
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