<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>6</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Herrmann, Thomas</style></author><author><style face="normal" font="default" size="100%">Sean G. Goggins</style></author><author><style face="normal" font="default" size="100%">Michael Prilla</style></author><author><style face="normal" font="default" size="100%">Christian Stary</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Designing Healthcare That Works:  A Socio-technical Approach</style></title></titles><dates><year><style  face="normal" font="default" size="100%">2018</style></year></dates><publisher><style face="normal" font="default" size="100%">Academic Press</style></publisher><pub-location><style face="normal" font="default" size="100%">Cambridge, MA</style></pub-location><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;&lt;strong&gt;From Amazon:&lt;/strong&gt;&lt;/p&gt;
&lt;pre&gt;&lt;i&gt;Designing Healthcare That Works: A Sociotechnical Approach&lt;/i&gt; takes up the pragmatic, messy problems of designing and implementing sociotechnical solutions which integrate organizational and technical systems for the benefit of human health. The book helps practitioners apply principles of sociotechnical design in healthcare and consider the adoption of new theories of change. As practitioners need new processes and tools to create a more systematic alignment between technical mechanisms and social structures in healthcare, the book helps readers recognize the requirements of this alignment.

The systematic understanding developed within the book’s case studies includes new ways of designing and adopting sociotechnical systems in healthcare. For example, helping practitioners examine the role of exogenous factors, like CMS Systems in the U.S. Or, more globally, helping practitioners consider systems external to the boundaries drawn around a particular healthcare IT system is one key to understand the design challenge.

Written by scholars in the realm of sociotechnical systems research, the book is a valuable source for medical informatics professionals, software designers and any healthcare providers who are interested in making changes in the design of the systems.&lt;/pre&gt;

&lt;ul&gt;&lt;li&gt;
&lt;pre&gt;Encompasses case studies focusing on specific projects and covering an entire lifecycle of sociotechnical design in healthcare&lt;/pre&gt;
&lt;/li&gt;&lt;li&gt;
&lt;pre&gt;Provides an in-depth view from established scholars in the realm of sociotechnical systems research and related domains&lt;/pre&gt;
&lt;/li&gt;&lt;li&gt;
&lt;pre&gt;Brings a systematic understanding that includes ways of designing and adopting sociotechnical systems in healthcare&lt;/pre&gt;
&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;&lt;a href=&quot;https://www.amazon.com/Designing-Healthcare-That-Works-Sociotechnical-dp-0128125837/dp/0128125837/ref=mt_paperback?_encoding=UTF8&amp;amp;me=&amp;amp;qid=&quot;&gt;https://www.amazon.com/Designing-Healthcare-That-Works-Sociotechnical&lt;/a&gt;&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>5</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Büyüktür, Ayşe G.</style></author><author><style face="normal" font="default" size="100%">Hung, Pei-Yao</style></author><author><style face="normal" font="default" size="100%">Meade, Michelle</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Sociotechnical Design for the Care of People with Spinal Cord Injuries</style></title><secondary-title><style face="normal" font="default" size="100%">Designing Healthcare That Works:  A Socio-technical Approach</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2018</style></year></dates><pages><style face="normal" font="default" size="100%">1-18</style></pages><language><style face="normal" font="default" size="100%">eng</style></language></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Büyüktür, Ayşe G.</style></author><author><style face="normal" font="default" size="100%">Hung, Pei-Yao</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Supporting Collaboratively Constructed Independence: A Study of Spinal Cord Injury</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW’18)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">healthcare; articulation work; information work; chronic illness; collaboration; patient help; patient information; caregiving; temporality; temporal misalignment; information overload; health informatics; medical informatics.</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2018</style></year></dates><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Patients are often overwhelmed in their efforts to understand their illnesses and determine what actions to take. In this paper, we want to show why care is sometimes not co-managed well between clinicians and patients, and the necessary information is often not well coordinated. Through a 2.5-year field study of an adult bone marrow transplant (BMT) clinic, we show there are different experiences of temporal ordering, or temporalities, between clinicians and patients (and their caregivers). We also show that misalignments between these temporalities can seriously affect the articulation (coordination) and information work that must go on for people to co-manage their conditions with clinicians. As one example, information flows can be misaligned, as a result of differing temporalities, causing sometimes an overwhelming amount of information to be presented and sometimes a lack of properly contextualized information. We also argue that these misalignments in temporalities, important in medicine, are a general coordination problem. Author Keywords&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Büyüktür, Ayşe G.</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Hung, Pei-Yao</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Design Considerations for Semi-Automated Tracking: Self-Care Plans in Spinal Cord Injury</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of Pervasive Health 2017</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">medical informatics; patient-centered care; health IT; self-care plans; self-monitoring; semi-automated tracking; quantified self; context-aware environments; disability; rehabilitation; requirements; user needs; healthcare; healthcare IT</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2017</style></year></dates><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Self-care in Spinal Cord Injury (SCI) is highly complex and individualized. Patients struggle to adapt to life with SCI, especially when they go home after rehabilitation. We conducted a field study to understand how self-care plans work for patients in their lived experience and what requirements there might be for an augmentative system. We found that patients develop their own self-care plans over time, and that routinization plays a key role in SCI self-care. Importantly, self-care activities exist in different states of routinization that have implications for the technological support that should be provided. Our findings suggest that self-care can be supported by different types of semi-automated tracking that account for the different routinization of activities, the collaborative nature of care, and the life-long, dynamic nature of this condition. The findings from our study also extend recent guidelines for semi-automated tracking in health&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>5</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Merritt, David</style></author><author><style face="normal" font="default" size="100%">Hung, Pei-Yao</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors><secondary-authors><author><style face="normal" font="default" size="100%">Treem, Jeffrey W.</style></author><author><style face="normal" font="default" size="100%">Leonardi, Paul M.</style></author></secondary-authors></contributors><titles><title><style face="normal" font="default" size="100%">Expertise Finding: A Socio-Technical Design Space Analysis</style></title><secondary-title><style face="normal" font="default" size="100%">Expertise, Communication, and Organizing</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">expertise finding</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2016</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">MISSING_URL_ABSTRACT</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Oxford University</style></publisher><pub-location><style face="normal" font="default" size="100%">New York</style></pub-location><language><style face="normal" font="default" size="100%">eng</style></language></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Maher, Molly</style></author><author><style face="normal" font="default" size="100%">Kaziunas, Elizabeth</style></author><author><style face="normal" font="default" size="100%">Ackerman, Mark</style></author><author><style face="normal" font="default" size="100%">Derry, Holly</style></author><author><style face="normal" font="default" size="100%">Forringer, Rachel</style></author><author><style face="normal" font="default" size="100%">Miller, Kristen</style></author><author><style face="normal" font="default" size="100%">O&#039;Reilly, Dennis</style></author><author><style face="normal" font="default" size="100%">An, Larry C</style></author><author><style face="normal" font="default" size="100%">Tewari, Muneesh</style></author><author><style face="normal" font="default" size="100%">Hanauer, David A</style></author><author><style face="normal" font="default" size="100%">Choi, Sung Won</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">User-Centered Design Groups to Engage Patients and Caregivers with a Personalized Health Information Technology Tool</style></title><secondary-title><style face="normal" font="default" size="100%">Biology of Blood and Marrow Transplantation</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">bone marrow transplant</style></keyword><keyword><style  face="normal" font="default" size="100%">caregivers</style></keyword><keyword><style  face="normal" font="default" size="100%">design group</style></keyword><keyword><style  face="normal" font="default" size="100%">engagement</style></keyword><keyword><style  face="normal" font="default" size="100%">health IT</style></keyword><keyword><style  face="normal" font="default" size="100%">patient activation</style></keyword><keyword><style  face="normal" font="default" size="100%">pediatric; hematopoietic cell transplantation</style></keyword><keyword><style  face="normal" font="default" size="100%">user-centered design</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2016</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete-OnlyDOI</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">22</style></volume><pages><style face="normal" font="default" size="100%">349–358</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Health information technology (IT) has opened exciting avenues for capturing, delivering and sharing data, and offers the potential to develop cost-effective, patient-focused applications. In recent years, there has been a proliferation of health IT applications such as outpatient portals. Rigorous evaluation is fundamental to ensure effectiveness and sustainability, as resistance to more widespread adoption of outpatient portals may be due to lack of user friendliness. Health IT applications that integrate with the existing electronic health record and present information in a condensed, user-friendly format could improve coordination of&amp;nbsp;care and communication. Importantly, these applications should be developed systematically with appropriate methodological design and testing to ensure usefulness, adoption, and sustainability. Based on our prior work that identified numerous information needs and challenges of HCT, we developed an experimental prototype of a health IT tool, the BMT Roadmap. Our goal was to develop a tool that could be used in the real-world, daily practice of HCT patients and caregivers (users) in the inpatient setting. Herein, we examined the views, needs, and wants of users in the design and development process of the BMT Roadmap through user-centered Design Groups. Three important themes emerged: 1) perception of core features as beneficial (views), 2)&amp;nbsp;alerting the design team to potential issues with the user interface (needs); and 3) providing a deeper understanding of the user experience in terms of wider psychosocial requirements (wants). These findings resulted in changes that led to an improved, functional BMT Roadmap product, which will be tested as an intervention in the pediatric HCT population in the fall of 2015 (&lt;a data-itrprs=&quot;Y&quot; data-url=&quot;/science/RedirectURL?_method=externObjLink&amp;amp;_locator=url&amp;amp;_cdi=272926&amp;amp;_issn=10838791&amp;amp;_origin=article&amp;amp;_zone=art_page&amp;amp;_targetURL=http%253A%252F%252FClinicalTrials.gov&quot; href=&quot;http://clinicaltrials.gov/&quot; onclick=&quot;var newWidth=((window.screen.availWidth*90)/100);var newHeight=((window.screen.availHeight*90)/100);var parms = &#039;status=yes,location=yes,&#039; + &#039;scrollbars=yes,resizable=yes,directories=yes,&#039; + &#039;toolbar=yes,menubar=yes,&#039; + &#039;width=&#039; + newWidth + &#039;,height=&#039; + newHeight + &#039;,screenX=10,screenY=10&#039;;var externalWin; externalWin=window.open(&#039;&#039;,&#039;externObjLink&#039;,parms); externalWin.focus()&quot; target=&quot;externObjLink&quot;&gt;ClinicalTrials.gov&lt;/a&gt;&lt;a data-itrprs=&quot;Y&quot; data-url=&quot;/science/RedirectURL?_method=externObjLink&amp;amp;_locator=ctgov&amp;amp;_cdi=272926&amp;amp;_issn=10838791&amp;amp;_origin=article&amp;amp;_zone=art_page&amp;amp;_targetURL=http%253A%252F%252Fclinicaltrials.gov%252Fshow%252FNCT02409121&quot; href=&quot;http://clinicaltrials.gov/show/NCT02409121&quot; onclick=&quot;var newWidth=((window.screen.availWidth*90)/100);var newHeight=((window.screen.availHeight*90)/100);var parms = &#039;status=yes,location=yes,&#039; + &#039;scrollbars=yes,resizable=yes,directories=yes,&#039; + &#039;toolbar=yes,menubar=yes,&#039; + &#039;width=&#039; + newWidth + &#039;,height=&#039; + newHeight + &#039;,screenX=10,screenY=10&#039;;var externalWin; externalWin=window.open(&#039;&#039;,&#039;externObjLink&#039;,parms); externalWin.focus()&quot; target=&quot;externObjLink&quot;&gt;NCT02409121&lt;/a&gt;).&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Kaziunas, Elizabeth</style></author><author><style face="normal" font="default" size="100%">Hanauer, David A</style></author><author><style face="normal" font="default" size="100%">Ackerman, Mark S</style></author><author><style face="normal" font="default" size="100%">Choi, Sung Won</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Identifying unmet informational needs in the inpatient setting to increase patient and caregiver engagement in the context of pediatric hematopoietic stem cell transplantation</style></title><secondary-title><style face="normal" font="default" size="100%">Journal of the American Medical Informatics Association</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">bone marrow transplantation</style></keyword><keyword><style  face="normal" font="default" size="100%">electronic health records</style></keyword><keyword><style  face="normal" font="default" size="100%">inpatients</style></keyword><keyword><style  face="normal" font="default" size="100%">patient participation</style></keyword><keyword><style  face="normal" font="default" size="100%">patient-centered care</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2015</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete-OnlyDOI</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">23</style></volume><pages><style face="normal" font="default" size="100%">94-104</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;&lt;strong&gt;Background&lt;/strong&gt;&amp;nbsp;Patient-centered care has been shown to improve patient outcomes, satisfaction, and engagement. However, there is a paucity of research on patient-centered care in the inpatient setting, including an understanding of unmet informational needs that may be limiting patient engagement. Pediatric hematopoietic stem cell transplantation (HSCT) represents an ideal patient population for elucidating unmet informational needs, due to the procedure’s complexity and its requirement for caregiver involvement.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Methods&lt;/strong&gt;&amp;nbsp;We conducted field observations and semi-structured interviews of pediatric HSCT caregivers and patients to identify informational challenges in the inpatient hospital setting. Data were analyzed using a thematic grounded theory approach.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Results&lt;/strong&gt;&amp;nbsp;Three stages of the caregiving experience that could potentially be supported by a health information technology system, with the goal of enhancing patient/caregiver engagement, were identified: (1) navigating the health system and learning to communicate effectively with the healthcare team, (2) managing daily challenges of caregiving, and (3) transitioning from inpatient care to long-term outpatient management.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Discussion&lt;/strong&gt;&amp;nbsp;We provide four practical recommendations to meet the informational needs of pediatric HSCT patients and caregivers: (1) provide patients/caregivers with real-time access to electronic health record data, (2) provide information about the clinical trials in which the patient is enrolled, (3) provide information about the patient’s care team, and (4) properly prepare patients and caregivers for hospital discharge.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Conclusion&lt;/strong&gt;&amp;nbsp;Pediatric HSCT caregivers and patients have multiple informational needs that could be met with a health information technology system that integrates data from several sources, including electronic health records. Meeting these needs could reduce patients’ and caregivers’ anxiety surrounding the care process; reduce information asymmetry between caregivers/patients and providers; empower patients/caregivers to participate in the care process; and, ultimately, increase patient/caregiver engagement in the care process.&lt;/p&gt;</style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Michael S. Bernstein</style></author><author><style face="normal" font="default" size="100%">Little, Greg</style></author><author><style face="normal" font="default" size="100%">Miller, Robert C.</style></author><author><style face="normal" font="default" size="100%">Hartmann, Björn</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">David R. Karger</style></author><author><style face="normal" font="default" size="100%">Crowell, David</style></author><author><style face="normal" font="default" size="100%">Panovich, Katrina</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Soylent: A Word Processor with a Crowd Inside</style></title><secondary-title><style face="normal" font="default" size="100%">Commun. ACM</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">crowdsourcing</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2015</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete-OnlyDOI</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">58</style></volume><pages><style face="normal" font="default" size="100%">85–94</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;This paper introduces architectural and interaction patterns for integrating crowdsourced human contributions directly into user interfaces. We focus on writing and editing, complex endeavors that span many levels of conceptual and pragmatic activity. Authoring tools offer help with pragmatics, but for higher-level help, writers commonly turn to other people. We thus present Soylent, a word processing interface that enables writers to call on Mechanical Turk workers to shorten, proofread, and otherwise edit parts of their documents on demand. To improve worker quality, we introduce the Find-Fix-Verify crowd programming pattern, which splits tasks into a series of generation and review stages. Evaluation studies demonstrate the feasibility of crowdsourced editing and investigate questions of reliability, cost, wait time, and work time for edits.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Elizabeth Kaziunas</style></author><author><style face="normal" font="default" size="100%">Ayse G Büyüktür</style></author><author><style face="normal" font="default" size="100%">Jones, Jasmine</style></author><author><style face="normal" font="default" size="100%">Choi, Sung W</style></author><author><style face="normal" font="default" size="100%">David A Hanauer</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Transition and Reflection in the Use of Health Information: The Case of Pediatric Bone Marrow Transplant Caregivers</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work &amp; Social Computing (CSCW&#039;15)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">caregiver</style></keyword><keyword><style  face="normal" font="default" size="100%">caregiving</style></keyword><keyword><style  face="normal" font="default" size="100%">emotional work</style></keyword><keyword><style  face="normal" font="default" size="100%">health and wellness</style></keyword><keyword><style  face="normal" font="default" size="100%">health informatics</style></keyword><keyword><style  face="normal" font="default" size="100%">health information</style></keyword><keyword><style  face="normal" font="default" size="100%">healthcare technology</style></keyword><keyword><style  face="normal" font="default" size="100%">interactional work</style></keyword><keyword><style  face="normal" font="default" size="100%">medication informatics</style></keyword><keyword><style  face="normal" font="default" size="100%">patient information</style></keyword><keyword><style  face="normal" font="default" size="100%">patients</style></keyword><keyword><style  face="normal" font="default" size="100%">pediatric</style></keyword><keyword><style  face="normal" font="default" size="100%">reflection</style></keyword><keyword><style  face="normal" font="default" size="100%">reflecton work</style></keyword><keyword><style  face="normal" font="default" size="100%">social worlds</style></keyword><keyword><style  face="normal" font="default" size="100%">work</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2015</style></year><pub-dates><date><style  face="normal" font="default" size="100%">02/2015</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">ACM</style></publisher><pages><style face="normal" font="default" size="100%">1763-1774</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;The impact of health information on caregivers is of increasing interest to HCI/CSCW in designing systems to support the social and emotional dimensions of managing health. Drawing on an interview study, as well as corroborating data including a multi-year ethnography, we detail the practices of caregivers (particularly parents) in a bone marrow transplant (BMT) center. We examine the interconnections between information and emotion work performed by caregivers through a liminal lens, highlighting the BMT experience as a time of transition and reflection in which caregivers must quickly adapt to the new social world of the hospital and learn to manage a wide range of patient needs. The transition from parent to &#039;caregiver&#039; is challenging, placing additional emotional burdens on the intensive information work for managing BMT. As a time of reflection, the BMT experience also provides an occasion for generative thinking and alternative approaches to health management. Our study findings call for health systems that reflect a design paradigm focused on &#039;transforming lives&#039; rather than &#039;transferring information.&#039;&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Huh, Jina</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Collaborative help in chronic disease management: supporting individualized problems</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the ACM Conference on Computer–Supported Cooperative Work (CSCW’12)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">diabetes</style></keyword><keyword><style  face="normal" font="default" size="100%">health informatics</style></keyword><keyword><style  face="normal" font="default" size="100%">health information</style></keyword><keyword><style  face="normal" font="default" size="100%">QA</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2012</style></year><pub-dates><date><style  face="normal" font="default" size="100%">01/02/2012</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Coping with chronic illness disease is a long and lonely journey, because the burden of managing the illness on a daily basis is placed upon the patients themselves. In this paper, we present our findings for how diabetes patient support groups help one another find individualized strategies for managing diabetes. Through field observations of face-to-face diabetes support groups, content analysis of an online diabetes community, and interviews, we found several help interactions that are critical in helping patients in finding individualized solutions. Those are: (1) patients operationalize their experiences to easily contextualize and share executable strategies; (2) operationalization has to be done within the larger context of sharing illness trajectories; and (3) the support groups develop common understanding towards diabetes management. We further discuss how our findings translate into design implications for supporting chronic illness patients in online community settings.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Xiaomu Zhou</style></author><author><style face="normal" font="default" size="100%">Kai Zheng</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">David A Hanauer</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Cooperative documentation: the patient problem list as a nexus in electronic health records</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work (CSCW ’12)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">health information</style></keyword><keyword><style  face="normal" font="default" size="100%">information access</style></keyword><keyword><style  face="normal" font="default" size="100%">medical informatics</style></keyword><keyword><style  face="normal" font="default" size="100%">medical information</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2012</style></year><pub-dates><date><style  face="normal" font="default" size="100%">01/02/2012</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">853-862</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;The patient Problem List (PL) is a mandated documentation component of electronic health records supporting the longitudinal summarization of patient information in addition to facilitating the coordination of care by multidisciplinary medical teams. In this paper, we report an ethnographic study that examined the institutionalization of the PL. Specifically, we explored: (1) how different groups (primary care providers, inpatient hospitalists, specialists, and emergency doctors) perceived the purposes of the PL differently; (2) how these deviated perceptions might affect their use of the PL; and (3) how the technical design of the PL facilitated or hindered the clinical practices of these groups. We found significant ambiguity regarding the definition, benefits, and use of the PL across different groups. We also found that certain groups (e.g. primary care providers) had developed effective cooperative strategies regarding the use of the PL; however, suboptimal usage was common among other user types, which could have a profound impact on quality of care and safety. Based on these findings, we provide suggestions to improve the design of the PL, particularly on strengthening its support on longitudinal and cooperative clinical practices.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Huh, Jina</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Supporting Collaborative Help for Individualized Use</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI’11)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">appropriation</style></keyword><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">configuration</style></keyword><keyword><style  face="normal" font="default" size="100%">customization</style></keyword><keyword><style  face="normal" font="default" size="100%">e-communities</style></keyword><keyword><style  face="normal" font="default" size="100%">individualized use</style></keyword><keyword><style  face="normal" font="default" size="100%">MythTV</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive systems</style></keyword><keyword><style  face="normal" font="default" size="100%">Q&amp;A</style></keyword><keyword><style  face="normal" font="default" size="100%">social Q&amp;A</style></keyword><keyword><style  face="normal" font="default" size="100%">tailorability</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2011</style></year><pub-dates><date><style  face="normal" font="default" size="100%">5/2011</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;In this paper, we seek to advance the research around utilizing collaborative help for supporting individualized use of technologies. We do this by shedding light on the ways that users of MythTV, a highly flexible open-source software system for home entertainment enthusiasts, collaboratively help one another in maintaining their individualized MythTV systems. Through an analysis of the MythTV user community’s mailing list archive, documentation, and wiki, along with user interviews, we discuss how the community utilizes configuration artifacts as proxies to easily mobilize and exchange knowledge. While exchanging concrete artifacts such as scripts and configuration files was seen to sometimes increase the efficiency of knowledge transfer, it also presented several challenges. Negotiating the transparency of configuration artifacts, navigating the customization and appropriation gulfs, and aligning usage trajectories all emerged as problematic areas. We discuss design implications that center around addressing these challenges. Our findings provide a a useful new perspective on how to support users in their individualized use of systems.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Tao Dong</style></author><author><style face="normal" font="default" size="100%">Huh, Jina</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Supporting Re-Use in DIY Software Projects: A Gray-Box Approach</style></title><secondary-title><style face="normal" font="default" size="100%">Workshop on Hacking, Tinkering, Crafts &amp; Inventive Leisure Practices, ACM Conference on Computer-Supported Cooperative Work</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">collaborative help</style></keyword><keyword><style  face="normal" font="default" size="100%">configuration</style></keyword><keyword><style  face="normal" font="default" size="100%">hacking communities</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">recommender systems</style></keyword><keyword><style  face="normal" font="default" size="100%">Software customization</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2011</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/2011</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;DIYers who work with software often attempt to reuse others’ work wherever they can as they seek to assemble, modify, and extend their systems. In this paper, we briefly discuss the challenges faced by software DIYers in the process of reusing others’ software configurations through our study of the MythTV community. We also discuss the benefits of enabling users to engage with others’ configurations as “gray-boxes,” allowing them to pay attention to just the parts that must be opened up and modified and ignore the rest. We propose a new technical facility called Tailor Wear to give users guidance and hints about where and how to modify configuration artifacts by visually presenting the tailoring traces left by similar or selected peers.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Jungwoo Kim</style></author><author><style face="normal" font="default" size="100%">Atul Prakash</style></author><author><style face="normal" font="default" size="100%">Zhenan Hong</style></author><author><style face="normal" font="default" size="100%">Jacob Mandel</style></author><author><style face="normal" font="default" size="100%">Tao Dong</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Bringing the field into the lab: supporting capture and replay of contextual data for the design of context-aware applications</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 23nd annual ACM symposium on User interface software and technology (UIST ’10)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">context-aware</style></keyword><keyword><style  face="normal" font="default" size="100%">data capture</style></keyword><keyword><style  face="normal" font="default" size="100%">design tools</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive environments</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2010</style></year><pub-dates><date><style  face="normal" font="default" size="100%">10/2010</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete-NoFile</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;When designing context-aware applications, it is difficult to for designers in the studio or lab to envision the contextual conditions that will be encountered at runtime. Designers need a tool that can create/re-create naturalistic contextual states and transitions, so that they can evaluate an application under expected contexts. We have designed and developed RePlay: a system for capturing and playing back sensor traces representing scenarios of use. RePlay contributes to research on ubicomp design tools by embodying a structured approach to the capture and playback of contextual data. In particular, RePlay supports: capturing naturalistic data through Capture Probes, encapsulating scenarios of use through Episodes, and supporting exploratory manipulation of scenarios through Transforms. Our experiences using RePlay in internal design projects illustrate its potential benefits for ubicomp design.&lt;/p&gt;
</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>5</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Barbara Mirel</style></author></authors><secondary-authors><author><style face="normal" font="default" size="100%">Barbara M. Hayes</style></author><author><style face="normal" font="default" size="100%">William Aspray</style></author></secondary-authors></contributors><titles><title><style face="normal" font="default" size="100%">Designing Information to Facilitate Chronic Disease Management: Clinician-Patient Interactions in Diabetes Care</style></title><secondary-title><style face="normal" font="default" size="100%">Health Informatics: A Patient-Centered Approach to Diabetes</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">diabetes</style></keyword><keyword><style  face="normal" font="default" size="100%">health communication</style></keyword><keyword><style  face="normal" font="default" size="100%">health informatics</style></keyword><keyword><style  face="normal" font="default" size="100%">information access</style></keyword><keyword><style  face="normal" font="default" size="100%">medical informatics</style></keyword><keyword><style  face="normal" font="default" size="100%">patient care</style></keyword><keyword><style  face="normal" font="default" size="100%">patient information</style></keyword><keyword><style  face="normal" font="default" size="100%">support groups</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2010</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">MIT Press</style></publisher><pub-location><style face="normal" font="default" size="100%">Cambridge, MA</style></pub-location><pages><style face="normal" font="default" size="100%">364-406</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;This chapter examines the information needs of patients like the participants with diabetes in the observed group. This group of people had previously demonstrated receptivity to managing their diabetes for a productive life and lifestyle. As with a large proportion of patients with diabetes, however, sustaining this commitment was&lt;br&gt;difficult.&lt;/p&gt;&lt;p&gt;Similar to the complex needs of people with other chronic medical conditions, these patients’ sustained self-care was confounded by&lt;br&gt;multiple physiological conditions, emotional and psychological responses, social support needs, competing priorities, and varying&lt;br&gt;competences in communicating needs to the medical community (Klemm &amp;amp; Wheeler, 2005).&amp;nbsp; Although these patients did not need constant attention and help, and although they were self-motivated and almost entirely well educated, the information resources that are typically provided did not seem to work for them.&lt;/p&gt;&lt;p&gt;Through studying this particularly engaged and motivated group of longterm patients with diabetes, we were able to delineate critical problems that even engaged and motivated people trying to take care of a chronic disease necessarily face. Observing these participants, then, allowed us to see where standard information sources were lacking.&lt;/p&gt;&lt;p&gt;This chapter also explores what we need to understand better about content and framing in information exchanges to identify possible approaches for evoking patient responsiveness and for fostering a reflectivity-for-action that may have sustained results. As the care manager who led this group said, the purpose of the group was to provide information for future action.&amp;nbsp; Our analysis shows that these participants engaged in personalized information exchanges to understand the trade-offs and alternatives they faced.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Huh, Jina</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Mark W. Newman</style></author><author><style face="normal" font="default" size="100%">Ayse G Büyüktür</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Progressive Scenarios: A Rapid Method for Understanding User Interpretations of Technology</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 16th ACM Conference on Supporting Group Work (GROUP ’10)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">ambiguity</style></keyword><keyword><style  face="normal" font="default" size="100%">multiple interpretations</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive</style></keyword><keyword><style  face="normal" font="default" size="100%">pervasive environments</style></keyword><keyword><style  face="normal" font="default" size="100%">scenario-based design</style></keyword><keyword><style  face="normal" font="default" size="100%">ubicomp</style></keyword><keyword><style  face="normal" font="default" size="100%">usercentered design</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2010</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/2010</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;For emerging group technologies that require evaluations on long-term use and social norms, assumptions, and implicit rules that develop around the technologies, standard usability testing may not be adequate. At the same time, field based research that allows for observing technology use over long-term is costly in terms of time. In this paper, we present a rapid method that we call progressive scenarios, which could help replicate the processes by which interpretations evolve over time in natural settings and how invisible assumptions and social norms dictate the technology use. Using a preliminary design concept of a publicly available ambient personal information and communication system, we demonstrate how the method helped to elicit design implications.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>5</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Hofer, Erik C</style></author><author><style face="normal" font="default" size="100%">Hanisch, Robert J</style></author></authors><secondary-authors><author><style face="normal" font="default" size="100%">Olson, Gary M</style></author><author><style face="normal" font="default" size="100%">Zimmerman, Ann</style></author><author><style face="normal" font="default" size="100%">Bos, Nathan</style></author></secondary-authors></contributors><titles><title><style face="normal" font="default" size="100%">The national virtual observatory</style></title><secondary-title><style face="normal" font="default" size="100%">Scientific collaboration on the Internet</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">astronomy</style></keyword><keyword><style  face="normal" font="default" size="100%">big data</style></keyword><keyword><style  face="normal" font="default" size="100%">cyberinfrastructure</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2008</style></year></dates><publisher><style face="normal" font="default" size="100%">MIT Press</style></publisher><pub-location><style face="normal" font="default" size="100%">Cambridge, MA</style></pub-location><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Like many scientific communities, the astronomy community faces a coming avalanche of data as instrumentation improves in quality as well as in its ability to integrate with computational and data resources. Unlike scientific fields that are oriented around a small number of major instruments, such as high-energy physics, astronomers use a large number of telescopes located around the world that are designed and calibrated to look at celestial objects in fundamentally different ways. Both space and terrestrial telescopes are designed to observe objects across a narrow part of the energy spectrum, typically focusing on a small part of the spectrum from the infrared to X-ray wavelengths. While each telescope has the potential to reveal and characterize new astronomical objects, even more powerful would be the ability to combine the data produced by each of these instruments to create a unified picture of the observable universe. This data fusion requires federating a large number of data sets, and developing the search and analysis routines that allow investigation across multiple wavelengths.&lt;/p&gt;&lt;p&gt;The National Virtual Observatory (NVO) project is funded by the National Science Foundation (NSF) to provide the cyberinfrastructure necessary to support the federation of a large number of astronomical data sets, allowing search across multiple data sets and the development of simulations that incorporate many types of astronomical data. Through the development of tools and standardized data models, the NVO hopes to enable the combination of multiple pointed-observation telescopes and sky surveys into a large, unified data set that effectively functions as a broadband, worldwide telescope. The NVO is part of a larger effort, known as the International Virtual Observatory Alliance (IVOA), to support data federation and exchange across a number of national and regional virtual observatories.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>6</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Christine A Halverson</style></author><author><style face="normal" font="default" size="100%">Erickson, Thomas</style></author><author><style face="normal" font="default" size="100%">Kellogg, Wendy A</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Resources, co-evolution and artifacts: Theory in CSCW</style></title></titles><keywords><keyword><style  face="normal" font="default" size="100%">co-evolution</style></keyword><keyword><style  face="normal" font="default" size="100%">CSCW theory</style></keyword><keyword><style  face="normal" font="default" size="100%">resource</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2007</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">NoFile</style></url></web-urls></urls><publisher><style face="normal" font="default" size="100%">Springer</style></publisher><pub-location><style face="normal" font="default" size="100%">New York</style></pub-location><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;How do software and other technical systems come to be adopted and used?&lt;/p&gt;&lt;p&gt;People use software and other technical systems in many ways, and a considerable amount of time and energy may be spent integrating the functionality of the system with the everyday activities it is intended to support. Understanding how this comes about, and understanding how to design systems so that it happens more easily, is a topic of great interest to the CSCW, IT and IS communities.&lt;/p&gt;&lt;p&gt;Resources, Co-Evolution and Artifacts: Theory in CSCW approaches this problem by looking at resources - artifacts that have come to be used in a particular manner in a given situation - and examining how they get created, adopted, modified, and abandoned. The theoretical and empirical studies in this volume examine issues such as:&lt;/p&gt;&lt;p&gt;- how resources are tailored or otherwise changed as situations change;&lt;/p&gt;&lt;p&gt;- how a resource is maintained and reused within an organization;&lt;/p&gt;&lt;p&gt;- the ways in which the value of a resource comes to be understood;&lt;/p&gt;&lt;p&gt;- the ways in which an artifact is transformed to function more effectively;&lt;/p&gt;&lt;p&gt;- how one might approach the problem of designing a resource de novo.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Hansen, Derek L</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Resnick, Paul J</style></author><author><style face="normal" font="default" size="100%">Munson, Sean</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Virtual community maintenance with a collaborative repository</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the American Society for Information Science and Technology Annual Meeting (ASIST&#039;07)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">answer repository</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge distillation</style></keyword><keyword><style  face="normal" font="default" size="100%">online communities</style></keyword><keyword><style  face="normal" font="default" size="100%">Q&amp;A communities</style></keyword><keyword><style  face="normal" font="default" size="100%">QA</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2007</style></year><pub-dates><date><style  face="normal" font="default" size="100%">10/2007</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">MISSING_URL_KEYWORDS</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">1–20</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Virtual communities, like all communities, require ongoing community maintenance activities. This paper presents an empirical study examining how a wiki repository was used to help overcome some of the community maintenance challenges common to help-based email list discussions. Specifically, we found that inclusion of off-topic but related content on the wiki enabled list members to keep the discussion on-topic while still addressing the needs of members. Offloading of repetitive and potentially contentious “holy war” debates to the wiki encouraged list members to summarize their arguments into a meaningful information product. The community&#039;s use of the wiki in helping answer frequently asked questions helped attract new members and helped them gain the knowledge they needed to comfortably contribute to the email list. It also helped active participants answer questions more efficiently and effectively by supporting the reuse of information. Finally, the wiki supported peripheral participation by new and former members. This study demonstrates that the architecture of information collections and information flows in an online community has a significant impact on the social processes related to community maintenance.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Christine A Halverson</style></author><author><style face="normal" font="default" size="100%">Erickson, Thomas</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (CSCW&#039;04)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">design approaches</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition</style></keyword><keyword><style  face="normal" font="default" size="100%">ethnography</style></keyword><keyword><style  face="normal" font="default" size="100%">FAQ</style></keyword><keyword><style  face="normal" font="default" size="100%">frequently asked questions</style></keyword><keyword><style  face="normal" font="default" size="100%">help desk</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2004</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">304–313</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;This paper examines the way in which a knowledge management system (KMS)-by which we mean the people, processes and software-came into being and evolved in response to a variety of shifting social, technical and organizational pressures. We draw upon data from a two year ethnographic study of a sophisticated help desk to trace the KMS from its initial conception as a &quot;Common Problems&quot; database for help desk personnel, to its current instantiation as a set of Frequently Asked Questions published on an intranet for help desk clients. We note how shifts in management, organizational structure, incentives, software technologies, and other factors affected the development of the system. This study sheds light on some of the difficulties that accompany the implementation of CSCW systems, and provides an analysis of how such systems are often designed by bricolage.&lt;br&gt;&amp;nbsp;&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Christine A Halverson</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Organizational memory as objects, processes, and trajectories: An examination of organizational memory in use</style></title><secondary-title><style face="normal" font="default" size="100%">Computer Supported Cooperative Work (CSCW) Journal</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">boundary objects</style></keyword><keyword><style  face="normal" font="default" size="100%">collective memory</style></keyword><keyword><style  face="normal" font="default" size="100%">contextualization</style></keyword><keyword><style  face="normal" font="default" size="100%">corporate memory</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge management</style></keyword><keyword><style  face="normal" font="default" size="100%">memory reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">trajectories of information</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2004</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">13</style></volume><pages><style face="normal" font="default" size="100%">155–189</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;For proper knowledge management, organizations must consider how knowledge is kept and reused. The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. Drawing on the work of Star, Hutchins, and Strauss, the paper focuses on issues of applying past information for current use. Our work extends Strauss&#039; and Hutchins&#039; trajectories to get at the understanding of potential future use by participants and its role in current information storage. We also note the simultaneously shared provenance and governance of multiple memories – human and technical. This analysis and the theoretical framework we construct should be to be useful in further efforts in describing and analyzing organizational memory within the context of knowledge management efforts.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Christine A Halverson</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">&quot;Yeah, the Rush Ain&#039;T Here Yet &quot; Take a Break&quot;: Creation and Use of an Artifact As Organizational Memory</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS&#039;03)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">dcog</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">information maintenance</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge artifacts</style></keyword><keyword><style  face="normal" font="default" size="100%">resource evolution</style></keyword><keyword><style  face="normal" font="default" size="100%">socio-technical resources</style></keyword><keyword><style  face="normal" font="default" size="100%">trajectories of use</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2003</style></year><pub-dates><date><style  face="normal" font="default" size="100%">01/2003</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">113.2–</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;important to understand how things become adopted as memory resources in organizations. In this paper, we describe the genesis and use of an artifact that became a memory resource for a wide range of activities. We discuss how the creation and use of the rush cheat sheet (RCS) and its associated representations at Dallas Ft. Worth TRACON brought together information and expert knowledge across organizational boundaries. Multiorganizational information became synthesized in a composite that could be used as a resource by the contributing organizations, acting as a boundary object. However, it is multiple representations of the same data that enable it to be so used. Using distributed cognition theory, we examined the conditions under which data transforms from an internal resource to a boundary object; speculating about domain generalization.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Ackerman, Mark S.</style></author><author><style face="normal" font="default" size="100%">Halverson, Christine A.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Reexamining Organizational Memory</style></title><secondary-title><style face="normal" font="default" size="100%">Communications of the ACM</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">dcog</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition theory</style></keyword><keyword><style  face="normal" font="default" size="100%">field study</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2000</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">43</style></volume><pages><style face="normal" font="default" size="100%">58–64</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Reconceptualizing how an interpersonal memory—particularly one including people and technology—may be defined.&lt;/p&gt;&lt;p&gt;After nearly 10 years of research, “organizational memory” (OM) has become overworked and confused. Burdened by a practical wish to reuse organizational experience, researchers have often ignored critical functions of an organization’s memory in order to focus on only a few methods for augmenting memory. It is time for a reexamination.&lt;/p&gt;&lt;p&gt;In this article we step back and investigate where memory exists currently within an organizational setting, rather than focusing on potential technical enhancements. In order to accomplish this we study OM within a telephone helpline that answers human-resource questions at a well-established Silicon Valley company&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Christine A Halverson</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Organizational memory: processes, boundary objects, and trajectories</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences (HICSS-32)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">hotlines</style></keyword><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">information trajectories</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1999</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">12–pp</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. We find a number of interesting theoretical concepts that are useful in further describing and analyzing organizational memory.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Christine A Halverson</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Considering an Organization&#039;s Memory</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 1998 ACM Conference on Computer Supported Cooperative Work (CSCW&#039;98)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">collective memory</style></keyword><keyword><style  face="normal" font="default" size="100%">computer-supported cooperative work</style></keyword><keyword><style  face="normal" font="default" size="100%">distributed cognition</style></keyword><keyword><style  face="normal" font="default" size="100%">expertise sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">group memory</style></keyword><keyword><style  face="normal" font="default" size="100%">information sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge management</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge sharing</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1998</style></year><pub-dates><date><style  face="normal" font="default" size="100%">11/1998</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">39–48</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to a few uses. In this paper we examine what memory in an organization really is. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level analysis of a hotline call, the work activity surrounding the call, and the memory used in the work activity. We do this analysis from the viewpoint of distributed cognition theory, finding it fruitful for an understanding of an organization’s memory.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Starr, Brian</style></author><author><style face="normal" font="default" size="100%">Hindus, Debby</style></author><author><style face="normal" font="default" size="100%">Scott D. Mainwaring</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Hanging on the &#039;Wire: A Field Study of an Audio-only Media Space</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Transactions on Computer-Human Interaction</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">audio</style></keyword><keyword><style  face="normal" font="default" size="100%">audio spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">CMC</style></keyword><keyword><style  face="normal" font="default" size="100%">computer-mediated communication</style></keyword><keyword><style  face="normal" font="default" size="100%">electronic social spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">media spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">mediated communication</style></keyword><keyword><style  face="normal" font="default" size="100%">norms</style></keyword><keyword><style  face="normal" font="default" size="100%">privacy</style></keyword><keyword><style  face="normal" font="default" size="100%">rich interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">social interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">social presence</style></keyword><keyword><style  face="normal" font="default" size="100%">speech interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">telepresence</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1997</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">4</style></volume><pages><style face="normal" font="default" size="100%">39–66</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;The primary focus of this article is an analysis of an audio-only media space from a computer-supported cooperative work (CSCW) perspective. To explore whether audio by itself is suitable for shared media systems, we studied a workgroup using an audio-only media space. This media space, called Thunderwire, combined high-quality audio with open connec-tions to create a shared space for its users. The two-month field study provided a richly nuanced understanding of this audio spaces social use. The system afforded rich sociable interactions. As well, users were able to create a useful, usable social space; however, through an analysis of the social norms that the participants formulated, we show that they had to take into account being in an audio-only environment. Within the field study, then, audio by itself was sufficient for a usable media space and a useful social space, but users were forced to adapt to many audio-only and system conditions. The article also considers audios implications for privacy.&lt;/p&gt;</style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Hindus, Debby</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author><author><style face="normal" font="default" size="100%">Scott D. Mainwaring</style></author><author><style face="normal" font="default" size="100%">Starr, Brian</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Thunderwire: A Field Study of an Audio-only Media Space</style></title><secondary-title><style face="normal" font="default" size="100%">Proceedings of the 1996 ACM Conference on Computer Supported Cooperative Work (CSCW&#039;96)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">audio</style></keyword><keyword><style  face="normal" font="default" size="100%">audio spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">CMC</style></keyword><keyword><style  face="normal" font="default" size="100%">computer-mediated communication</style></keyword><keyword><style  face="normal" font="default" size="100%">electronic social spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">media spaces</style></keyword><keyword><style  face="normal" font="default" size="100%">mediated communication</style></keyword><keyword><style  face="normal" font="default" size="100%">norms</style></keyword><keyword><style  face="normal" font="default" size="100%">rich interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">social interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">social presence</style></keyword><keyword><style  face="normal" font="default" size="100%">speech interactions</style></keyword><keyword><style  face="normal" font="default" size="100%">telepresence</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1996</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">238–247</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;To explore the potential of using audio by itself in a shared media system, we studied a workgroup using an audio-only media space. This media space, called Thunderwire, combined high-quality audio with open connections to create a shared space for its users. The two-month field study provided a richly nuanced understanding of this audio space&#039;s social use. The system afforded rich sociable interactions. Indeed, within the field study, audio by itself afforded a telepresent environment for its users. However while a usable media space and a useful social space, Thunderwire required its users to adapt to many audio-only conditions.&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Schmandt, Chris</style></author><author><style face="normal" font="default" size="100%">Ackerman, Mark S.</style></author><author><style face="normal" font="default" size="100%">Hindus, Debby</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Augmenting a window system with speech input</style></title><secondary-title><style face="normal" font="default" size="100%">IEEE Computer</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">interface control language</style></keyword><keyword><style  face="normal" font="default" size="100%">speech input</style></keyword><keyword><style  face="normal" font="default" size="100%">speech interface</style></keyword><keyword><style  face="normal" font="default" size="100%">user interface</style></keyword><keyword><style  face="normal" font="default" size="100%">windows interface</style></keyword><keyword><style  face="normal" font="default" size="100%">X Window System</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1990</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">23</style></volume><pages><style face="normal" font="default" size="100%">50–56</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;Despite high expectations, there have been few convincing demonstrations of speech input in desktop computing environments. We have focused on window systems, where speech might provide an auxiliary channel to support window navigation.&lt;/p&gt;&lt;p&gt;Xspeak, our speech interface to the X Window System, associates words with each window. Speaking a window&#039;s name moves it to the front of the screen and moves the cursor into it. Speech does not provide a keyboard substitute, but it does assume some of the functions currently assigned to the mouse. Thus, a user can manage a number of windows without removing his or her hands from the keyboard.&lt;/p&gt;&lt;p&gt;We provided this interface to a group of student programmers who used it for several months. This pilot study was designed to identify some initial considerations for using speech recognition in workstations&lt;/p&gt;</style></abstract></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Hodges, Matthew E</style></author><author><style face="normal" font="default" size="100%">Sasnett, Russell M</style></author><author><style face="normal" font="default" size="100%">Ackerman, Mark S.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">A construction set for multimedia applications</style></title><secondary-title><style face="normal" font="default" size="100%">IEEE Software</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">authoring system</style></keyword><keyword><style  face="normal" font="default" size="100%">hypermedia</style></keyword><keyword><style  face="normal" font="default" size="100%">multimedia</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1989</style></year><pub-dates><date><style  face="normal" font="default" size="100%">01/1989</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">6</style></volume><pages><style face="normal" font="default" size="100%">37-43</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;The authors describe an interface system called Athena Muse. Muse is an experiment kit for the construction of multimedia learning environments. Learning environments developed with Muse offer a diverse set of complementary interaction techniques, styles, and devices. An interface developer can choose from four representation approaches: directed graphs, multidimensional spatial frameworks, declarative constraints, and procedural languages.&lt;/p&gt;</style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue></record></records></xml>