<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Ackerman, Mark S.</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Augmenting Organizational Memory: A Field Study of Answer Garden</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Transactions on Information Ssystems</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">collective memory</style></keyword><keyword><style  face="normal" font="default" size="100%">community memory</style></keyword><keyword><style  face="normal" font="default" size="100%">field studies</style></keyword><keyword><style  face="normal" font="default" size="100%">group memory</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">system</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1998</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">Complete</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">16</style></volume><pages><style face="normal" font="default" size="100%">203–224</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization&#039;s knowledge. However, relatively little is known about how computer systems might enhance organizational, group, or community memory. This article presents Answer Garden, a system for growing organizational memory. The article describes the system and its underlying implementation. It then presents findings from a field study of Answer Garden. The article discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems.&lt;/p&gt;</style></abstract></record></records></xml>