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collective help applications

Knowledge Sharing and Yahoo Answers: Everyone Knows Something

Knowledge Sharing and Yahoo Answers: Everyone Knows Something, Adamic, Lada A., Zhang Jun, Bakshy Eytan, and Ackerman Mark S. , WWW'08 Conference, (2008)
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  • collective help
  • collective help applications
  • collective intelligence
  • online communities
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Arkose: Reusing Informal Information in Online Communities

Arkose: Reusing Informal Information in Online Communities, Nam, Kevin K., and Ackerman Mark S. , ACM Group 2007 Conference, p.137-146, (2007)
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  • Arkose
  • collective help applications
  • design rationale
  • iDiag
  • information access
  • information distillation
  • information reuse
  • knowledge management
  • online communities
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Collaborative Support for Informal Information in Collective Memory Systems

Collaborative Support for Informal Information in Collective Memory Systems, Ackerman, Mark S., and McDonald David W. , Information Systems Frontiers, Volume 2, Issue 3-4, p.333-347, (2000)
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  • Answer Garden 2 system
  • collective help applications
  • information access
  • organizational memory
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