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I just don't know why it's gone: Maintaining Informal Information Use in Inpatient Care

I just don't know why it's gone: Maintaining Informal Information Use in Inpatient Care, Zhou, Xiaomu, Ackerman Mark S., and Zheng Kai , ACM Conference on Human Factors in Computing Systems (CHI'09), p.2061-2070, (2009)
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Questions in, Knowledge iN? A study of Naver's Question Answering Community

Questions in, Knowledge iN? A study of Naver's Question Answering Community, Nam, Kevin, Ackerman Mark S., and Adamic Lada A. , ACM Conference on Human Factors in Computing Systems (CHI'09), p.779-788, (2009)
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Arkose: Reusing Informal Information in Online Communities

Arkose: Reusing Informal Information in Online Communities, Nam, Kevin K., and Ackerman Mark S. , ACM Group 2007 Conference, p.137-146, (2007)
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The Perfect Search Engine Is Not Enough: An Observational Study of Orienteering Behavior in Directed Search

The Perfect Search Engine Is Not Enough: An Observational Study of Orienteering Behavior in Directed Search, Teevan, Jaime, Alvarado Christine, Ackerman Mark S., and Karger David , ACM Conference on Human Factors in Computing Systems (CHI'04), p.415-422, (2004)
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Group Information Management

Group Information Management, Lutters, Wayne G., Ackerman Mark S., and Zhou Xiaomu , Personal Information Management, Seattle, (2006)
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Knowledge Work Artifacts: Kernel Cousins for Free/Open Source Software Development

Knowledge Work Artifacts: Kernel Cousins for Free/Open Source Software Development, Elliott, Margaret, Ackerman Mark S., and Scacchi Walt , Proceedings of ACM Group 2007 Conference, p.177-186, (2007)
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Virtual Community Maintenance with a Repository

Virtual Community Maintenance with a Repository, Hansen, Derek, Ackerman Mark S., Resnick Paul, and Munson Sean , American Society for Information Science and Technology (ASIS&T) Annual Meeting, (2007)
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Sharing Expertise: The Next Step for Knowledge Management

Sharing Expertise: The Next Step for Knowledge Management, Ackerman, Mark S., and Halverson Christine , Social Capital and Information Technology, Cambridge, MA, (2003)
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Digital Memories

This project investigates  what will happen in the future as more "memories" become digital.  The Digital Memories project focuses on an understanding of how artifacts (heirlooms, souvenirs, photographs, photographs, correspondence, collections, and their digital analogs) play roles in people’s everyday lives and how memories are preserved through, embedded in, and carried by those artifacts.  More>


Arkose

Online discussions such as a large-scale community brainstorming often end up with an unorganized bramble of ideas and topics that are difficult to reuse. A process of distillation is needed to boil down a large information space into information that is concise and organized. Arkose is a system-augmented approach to the problem - a set of tools with which human editors can collaboratively distill a large amount of informal information. More>


Organizational Memory: Processes, Boundary Objects, and Trajectories

Organizational Memory: Processes, Boundary Objects, and Trajectories, Ackerman, Mark S., and Halverson Christine , Computer Supported Cooperative Work: The Journal of Collaborative Computing, Volume 13, Issue 2, p.155-189, (2004)
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Collaborative Support for Informal Information in Collective Memory Systems

Collaborative Support for Informal Information in Collective Memory Systems, Ackerman, Mark S., and McDonald David W. , Information Systems Frontiers, Volume 2, Issue 3-4, p.333-347, (2000)
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Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community

Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community, Ackerman, Mark S., and Mandel Eric , Journal of Organizational Computing and Electronic Commerce, Volume 9, Issue 2-3, p.105-127, (1999)
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The Do-I-Care Agent: Effective Social Discovery and Filtering on the Web

The Do-I-Care Agent: Effective Social Discovery and Filtering on the Web, Starr, Brian, Ackerman Mark S., and Pazzani Michael , RIAO '97: Computer-Assisted Information Searching on the Internet, p.17-31, (1997)
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Collection Maintenance in the Digital Library

Collection Maintenance in the Digital Library, Ackerman, Mark S., and Fielding Roy , Digital Library '95, p.39-48, (1995)
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