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2008
Knowledge Sharing and Yahoo Answers: Everyone Knows Something, Adamic, Lada A., Zhang Jun, Bakshy Eytan, and Ackerman Mark S. , WWW'08 Conference, (2008) Abstract
2007
Arkose: Reusing Informal Information in Online Communities, Nam, Kevin K., and Ackerman Mark S. , ACM Group 2007 Conference, p.137-146, (2007) Abstract
2000
Collaborative Support for Informal Information in Collective Memory Systems, Ackerman, Mark S., and McDonald David W. , Information Systems Frontiers, Volume 2, Issue 3-4, p.333-347, (2000) Abstract