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2007
Arkose: Reusing Informal Information in Online Communities
,
Nam, Kevin K.
, and
Ackerman Mark S.
, ACM Group 2007 Conference, p.137-146, (2007)
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Knowledge Work Artifacts: Kernel Cousins for Free/Open Source Software Development
,
Elliott, Margaret
,
Ackerman Mark S.
, and
Scacchi Walt
, Proceedings of ACM Group 2007 Conference, p.177-186, (2007)
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Virtual Community Maintenance with a Repository
,
Hansen, Derek
,
Ackerman Mark S.
,
Resnick Paul
, and
Munson Sean
, American Society for Information Science and Technology (ASIS&T) Annual Meeting, (2007)
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2004
Behind the help desk: evolution of a knowledge management system in a large organization
,
Halverson, Christine A.
,
Erickson Tom
, and
Ackerman Mark S.
, ACM conference on Computer Supported Cooperative Work, p.304-313, (2004)
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Organizational Memory: Processes, Boundary Objects, and Trajectories
,
Ackerman, Mark S.
, and
Halverson Christine
, Computer Supported Cooperative Work: The Journal of Collaborative Computing, Volume 13, Issue 2, p.155-189, (2004)
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2003
I-DIAG: From Community Discussion to Knowledge Distillation
,
Ackerman, Mark S.
,
Swenson Anne
,
Cotterill Stephen
, and
DeMaagd Kurtis
, International Conference on Communities and Technologies, p.307-326, (2003)
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Sharing Expertise: The Next Step for Knowledge Management
,
Ackerman, Mark S.
, and
Halverson Christine
, Social Capital and Information Technology, Cambridge, MA, (2003)
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2002
Achieving Safety: A Field Study of Boundary Objects in Aircraft Technical Support
,
Lutters, Wayne G.
, and
Ackerman Mark S.
, ACM Conference on Computer-Supported Cooperative Work (CSCW'02), p.266-275, (2002)
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Sharing Expertise: Beyond Knowledge Management
,
Ackerman, Mark S.
,
Pipek Volkmar
, and
Wulf Volker
, Cambridge, MA, (2002)
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1999
Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community
,
Ackerman, Mark S.
, and
Mandel Eric
, Journal of Organizational Computing and Electronic Commerce, Volume 9, Issue 2-3, p.105-127, (1999)
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