<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="6.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Lutters, Wayne G.</style></author><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Achieving Safety:  A Field Study of Boundary Objects in Aircraft Technical Support</style></title><secondary-title><style face="normal" font="default" size="100%">ACM Conference on Computer-Supported Cooperative Work (CSCW'02)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">information reuse</style></keyword><keyword><style  face="normal" font="default" size="100%">knowledge management</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">safety</style></keyword><keyword><style  face="normal" font="default" size="100%">technical support</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2002</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://www.eecs.umich.edu/~ackerm/pub/02b32/cscw02-lutters.final.pdf</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">266-275</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;The 2007 journal version adds additional material; however, this paper has a different theoretical framing. &lt;/p&gt;&lt;p&gt;
Boundary objects are a critical, but understudied, theoretical
construct in CSCW. Through a field study of aircraft
technical support, we examined the role of boundary objects
in the â€œachievement of safetyâ€ by service engineers.
The resolution process of repair requests was captured in
two compound boundary objects. These crystallizations did
not manifest a static interpretation, but instead were continually
re-interpreted in light of meta-negotiations. This
suggests design implications for organizational memory
systems which can more fluidly represent the metanegotiations
surrounding boundary objects.&lt;/p&gt;

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