<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="6.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mark S. Ackerman</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Augmenting the Organizational Memory:  A Field Study of Answer Garden</style></title><secondary-title><style face="normal" font="default" size="100%">Conference on Computer-Supported Cooperative Work (CSCW'94)</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">Answer Garden system</style></keyword><keyword><style  face="normal" font="default" size="100%">cscw</style></keyword><keyword><style  face="normal" font="default" size="100%">help</style></keyword><keyword><style  face="normal" font="default" size="100%">information access</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational memory</style></keyword><keyword><style  face="normal" font="default" size="100%">Q&amp;A</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1994</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://www.eecs.umich.edu/~ackerm/pub/94b12/cscw94.final.pdf</style></url></web-urls></urls><pages><style face="normal" font="default" size="100%">243-252</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p&gt;This paper is superceded by the 1998 journal version.&lt;/p&gt;
&lt;p&gt;A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization's knowledge. However, relatively little is known about how computer systems might enhance organizational, group, or community memory. This paper presents findings from a field study of one such organizational memory system, the Answer Garden. The paper discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems.&lt;/p&gt;</style></abstract><notes><style face="normal" font="default" size="100%">&lt;p&gt;This paper is superceded by a later journal version.&lt;/p&gt;</style></notes></record></records></xml>
