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I-DIAG: From Community Discussion to Knowledge Distillation

Publication Type:

Conference Paper

Authors:

Mark S. Ackerman; Anne Swenson; Stephen Cotterill; Kurtis DeMaagd

Source:

International Conference on Communities and Technologies, p.307-326 (2003)

URL:

http://www.eecs.umich.edu/~ackerm/pub/03b34/iDIAG-ackerman.final.pdf

Keywords:

iDiag, knowledge management, online communities, organizational memory

Abstract:

I-DIAG is an attempt to understand how to take the collective discussions of a large group of people and distill the messages and documents into more succinct, durable knowledge. I-DIAG is a distributed environment that includes two separate applications, CyberForum and Consolidate. The goals of the project, the architecture of I-DIAG, and the two applications are described. We focus on technical mechanisms to augment social maintenance and social regulation in the system.

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